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“Great hotel and 5 star service” 5 of 5 stars
Review of Nairobi Serena Hotel

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Nairobi Serena Hotel
5.0 of 5 Hotel   |   Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya   |  
Hotel amenities
Ranked #8 of 125 Hotels in Nairobi
Certificate of Excellence
Manama, Bahrain
Level Contributor
3 reviews
“Great hotel and 5 star service”
5 of 5 stars Reviewed September 1, 2012

We spent two nights at the Nairobi Serena hotel and i can point out this indeed one of the best places we ever stayed whilst in Kenya. Although not so spacious, the rooms are very well kept and very clean all the time. The decor inside the rooms and around the hotel is meticulously done. The hotel has big garden areas which are dotted with beautiful flowers and trees.

A nice cold drink awaits you when you arrive. Meal was buffet style on Friday and it was of the highest standard, freshly cooked and plenty of of variety. There are several restaurants serving local and international cuisine, again meals there are good.

The hotel has a wonderful gym and a swimming to keep you fit and fresh.There are also a number of souvenir shops offering quite a number of Kenyan stuff for for those who like shopping.

To crown it all are the ever friendly and pleasant staff, they make up for the entire success of this lovely hotel.

The hotel is centrally located within Nairobi making it very easy to move and shop around the streets of Nairobi.

We took a day trip to the Daphne Sheldrick elephant sanctuary and the Nairobi national park, just a few minutes drive from the hotel. We had arranged this prior to our weekend stop-over to Nairobi through Plan Safari ltd, a good and trustworthy safari company. They made our day.
Peter is a great man and arranged all this. Should you wish to travel in and around Nairobi, then you better contact peter; info@plansafari.com

We also visited the Nairobi Museum which is a walking distance from the Serena Hotel.

Great place and would highly recommend you to stay there if you happen to be in Nairobi.

Asaph Junior

Room Tip: Top floor rooms gives you spectacular views of Ngong hills and the streets around.
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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588 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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California Central Coast
Level Contributor
112 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
5 of 5 stars Reviewed August 25, 2012

We stayed at the Nairobi Serena at the end of a two-week safari in Tanzania and Kenya. After being in the Serengeti and Maasai Mara, Nairobi was a large bustling city, and the Serena Hotel was a wonderful oasis. The property was very attractive, a little dated but comfortable and very well kept. We only were in our room for about 8 hours, since we had an early am flight, but thought it was nicely appointed. We had lunch and dinner in the restaurant and enjoyed the food and the service. We found interesting items in the gift shop that we had not seen in other hotels. We actually managed to take a nap before leaving for the airport. Fortunately, we had a travel alarm since the desk was very late calling us. Overall, we were impressed with the quality of the property and the service we received.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pune
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed August 24, 2012

The decor is a bit dated but the rooms are comfortable (albeit small) and the service is great.

It is very centrally located in downtown Nairobi. Excellent gym and pool so definitely take your sneakers and swim suit!

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Williamsburg, Virginia
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed August 21, 2012

An oasis in Nairobi. Fantastic place, great service, clean rooms, fabulous breakfast what more can you ask for when you arrive around 11:30 pm. When you walk into the restaurant for breakfast, the first thing asked is if you would like detox juice concoction.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, FL
Level Contributor
75 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed August 15, 2012

I arrived in the evening during dinner time but I was more interested in exploring the hotel. The room was exceptional with the bed already turned down for the evening with slippers at the bedside along with a remote for the air control & other buttons on the nightstand for other amenities. The bed was firm but I had a comfortable nights rest. I toured the outer grounds before breakfast. Everything on the grounds were very nice. I wish I had more time at this hotel or at least a stay here at the beginning & ending of my safari. I felt the grounds were safe & secure. There is a gated entrance along with a security area for check-in. Everyone I encountered remembered my name, smiled, and were quite attentive. The breakfast was delicious & provided a variety of different fresh juices, poached eggs with caviar, different meats, pastries, fruits, pancakes, & cakes. I would recommend this hotel for business & pleasure. I toured the pool area & it looked great. Wish I had time to swim. The shower was excellent. The towels were extra thick & nice comfy bathrobes were provided. I did not use the minibar. The internet connection was good. I used it for about 2 hours & it was free.

  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Chapel Hill, North Carolina
Level Contributor
81 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed August 11, 2012

Only stayed one night; arrived at 4 in the morning...was happy to check into a room, and slept comfortably for a bit; took off during the day to visit the Giraffe Center...walked the gardens; had dinner at an Indian restaurant in town; slept easily that night, and left early the next morning. No complaints. Look forward to another visit to Kenya, and a longer stay at Nairobi Serena.

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Coast of Florida
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed August 9, 2012

The Nairobi Serena Hotel was a wonderful welcome to Kenya. After completing the first half of our safari (in Tanzania) we arrived in Kenya after a short flight and were delighted with the accommodations and restaurant in the hotel. The buffet was terrific, both for breakfast and dinner, and if anyone went away hungry it was definitely their own fault.

Too bad we didn't get to stay longer and enjoy the beautiful pool. The sleeping room was lovely. The gift shop had many interesting items at what seemed to be reasonable prices.

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #8 of 125 Hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Official Description (provided by the hotel):
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya; the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities.Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 
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