I attended a small conference hosted at the Nairobi Serena Hotel in Nairobi, Kenya at the end of March 2012.
My family of four accompanied me on the trip (husband, wife and two girls aged 7 and 3).
We stayed Sunday through Wednesday.
The hotel is located in the heart of Nairobi in a very nice area. The Crowne Plaza is also a very nice hotel in the same area. The Country Lodge is also in the same area, although it is not as nice a hotel as the other two (although the grounds are lovely).
RESERVATION / REGISTRATION
I did not have to make a reservation, as this was taken care of by the conference hosts.
The reception by the doormen was excellent. Very friendly. They were very helpful
Checking in took a little bit of time, but nothing extraordinary.
My family of four (2 adults and 2 small children under 10 years of age) stayed in one room with a king bed. Hotels in Africa are notorious for charging for more than two occupants.
A Passport was required at check-in.
The bellman was prompt.
All staff wear uniforms or are easily identifiable.
The property consists of a main building with guest rooms, two or three restaurants, a swimming pool and conference facilities.
The property is well-used, but also well-maintained.
It is lovely to walk around the property.
The swimming pool is large and well-maintained.
Our rooms was equipped with a king-sized bed (two beds put together - you can slide in-between them), a television set with limited channels, a table with 2 chairs. The bathroom was more than adequate.
Guest rooms are air conditioned. The air conditioning works well, but not amazingly.
No pests were noticed indoors.
I think there was an iron and board in the room. I can't remember.
Everything was in working order.
The refrigerator was not especially cold.
The food is a little pricey, but not bad at all.
One of the restaurants does not allow children, so we did not eat there. The other restaurant was extremely child-friendly and helpful. My children loved eating breakfast there.
The poolside service is also good.
I think internet was free and generally available throughout the hotel.
The Serena has WONDERFUL service. Most of the staff knew my children by name.
The Conference facilities were adequate.
The Serena Nairobi Hotel is very nice; we loved our stay there. It is pricey, but definitely worth it if you don't mind spending the money. If you want somewhere with nice rooms, and less expensive, although not as many amenities, the Crowne Plaza is also a good choice.