This was a wonderful hotel with great rooms but unfortunately due to the security situation in Nairobi you have to pass through vehicle and person screening before you can enter.
Our trip was a 10th anniversary holiday and the hotel gave us a complimentary room upgrade. Our only regret was that we arrived late and had to leave early so we didn't get chance to enjoy it all. We were given a complimentary bottle of champagne, snacks and flowers - a lovely way to celebrate.
Breakfast was the only meal we had chance to experience and I have to say that I have never seen a better breakfast buffet in any hotel I have ever stayed in. It was superb and the service was excellent.
The only confusing thing about the hotel was on departure. You can't leave without a departure ticket which you get from the cashier to confirm you have settled your bill. We went to reception and they took our key and said it was fine - they didn't tell us to go to the cashier so when we tried to leave they asked for our departure ticket and we didn't have one.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Orbitz, Travelocity, Tingo, HotelTravel.com, BookingOdigeoWL, Agoda, Cheap Tickets, Otel and Venere so you can book your Nairobi Serena Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.