This was a wonderful hotel with great rooms but unfortunately due to the security situation in Nairobi you have to pass through vehicle and person screening before you can enter.
Our trip was a 10th anniversary holiday and the hotel gave us a complimentary room upgrade. Our only regret was that we arrived late and had to leave early so we didn't get chance to enjoy it all. We were given a complimentary bottle of champagne, snacks and flowers - a lovely way to celebrate.
Breakfast was the only meal we had chance to experience and I have to say that I have never seen a better breakfast buffet in any hotel I have ever stayed in. It was superb and the service was excellent.
The only confusing thing about the hotel was on departure. You can't leave without a departure ticket which you get from the cashier to confirm you have settled your bill. We went to reception and they took our key and said it was fine - they didn't tell us to go to the cashier so when we tried to leave they asked for our departure ticket and we didn't have one.
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