We stayed at the Nairobi Serena for 5 nights in September 2011. My husband was in Nairobi on business, and I was along for a vacation. From the moment we arrived, the service was excellent. Our room wasn't ready upon arrival, so we were offered a complimentary beverage in the lounge, and the concierge brought us our room keys only 20 minutes later. The food was very good with lots of options in the buffet restaurant, the poolside cafe, as well as the formal a la carte restaurant. Prices in the restaurants and the lounge were also very reasonable considering the Serena is a 5 star hotel, at least from our Canadian perspective. Morning housekeeping and evening turndown services were very thorough and considerate, given I was around the hotel room occasionally during the day. The pool and gym facility was top notch, lots of cardio machines with TVs, very new equipment and clean. The sauna, steamroom and whirlpool were also very nice. All the staff we encountered were friendly and helpful. I felt very safe by myself at the hotel throughout the days. Overall, it was an excellent stay, and I would highly recommend staying at the Nairobi Serena.
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