We arrived and were told that the hotel had overbooked and did not have a room for us, so we had to use a room on a floor that had been booked out on the following night for some kind of convention, which meant we couldn't unpack our things as we were having to move immediately in the morning when another room was avaialble.
I was not very happy as I had booked this hotel in June & I was less happy when talking to fellow guests when I was told that they had been given a free upgrade to a suite!
However, we found the hotel to be suitable for our two night stay. We were going on a 6 day safari but had come a day early so that we could visit the Daphne Sheldrick Elephant orphanage & Karen Blixen Giraffe Centre.....this was a most spectacular excursion and I would most definately recommend it.
We spent an afternnon by the pool, a waiter will bring drinks if you manage to catch his/her eye but they do not ask you if you would like any, or at least they didn't ask us. However, when we went for a meal at the poolside bar later in the day, they tried to charge us for drinks that somebody else had had whilst sitting around the pool. We explained that we had not had the drinks and then were interrogated and made to feel like we were telling lies......eventually they realised their mistake and apologised but the incident had caused us embarrassment in front of other guests. I do not understand why they don't ask for a signature when serving the drinks, surely this would avoid situations like this.
To summarise, we found the hotel to be clean and the rooms were perfectly adequate for a 2 night stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.