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“Hilton Nairobi” 2 of 5 stars
Review of Hilton Nairobi

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Hilton Nairobi
4.0 of 5 Hotel   |   Mama Ngina St, Nairobi 00100, Kenya (Nairobi Central Business District)   |  
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Ranked #42 of 100 hotels in Nairobi
1 review
1 helpful vote 1 helpful vote
“Hilton Nairobi”
2 of 5 stars Reviewed May 8, 2010

The main problem with the hotel is its location. It is located in the middle of the city square and it is a meeting place of sorts for everyone. You will see all sorts of people waiting for their friends, others looking for employment etc. etc. Our vehicle was inspected everytime for bombs etc. but I am not sure what sort of security the Hilton is guaranteeing for its guests, when it is surrounded by people at all times of the day. Inside the hotel, there is an old world charm. The staff are friendly and helpful. The rooms are well - adequate. The room service is good although I did not enjoy the grilled king fish cooked Kenyan style. No newspapers every morning - something I was used to at other 5-star hotels. The internet connection in the room is good.And please don't even think of going to the salon - it is not part of the hotel- even though it is listed in the hotel booklet as one of the services offered.The staff at the salon are friendly, but this is not the salon expected of a 5-star hotel.. it is not even the salon which should be part of a 1-star hotel. It was a shocker for both me and one of my male friends, who went to the male salon.The hotel will send you a staff to accompany you to the salon, because it is located outside and at the back of the hotel. The gym is adequate. All our friends recommended the Serena and that is where we are going to stay, next time we are in Nairobi.

Stayed May 2010, traveled as a couple
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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D.C.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 3, 2010

After reading other reviews on this site I looked forward with a certain perverse anticipation to staying at "the worst Hilton in the world". Well, I haven't stayed at enough Hiltons to rank this place among its brethren, but I must say i found it entirely adequate. Yes, it looks like it hasn't been updated in the past 30 years, but it was clean and perfectly comfortable. The restaurant was OK, if over-priced, and the wi-fi in the lobby was even free when I was there (though I gather this is not usually the case.) This place is also substantially cheaper than the other "business class" hotels in central Nairobi. So don't let the negative reviews scare you off - this is a perfectly decent place to stay at a price that, by Nairobi standards, isn't too bad.

  • Stayed April 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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York, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 26, 2010

The hotel has a pool on the roof which looked rather nice and there is a couple of bars downstairs. It is in a central location (THE CBD financial district) making it useful for business travellers. There is good airport style security to get in and out of the hotel which makes you feel a bit safer due to recent terror threats. The Hilton Nairobi hotel offers a shuttle service to and from the airport but unlike other countries the shuttle bus is not complementary so if there are a couple of you a taxi could be cheaper and easier.

In the city's heart, the Hilton Nairobi hotel is next to the craft market. A word of warning even the best bartering in the market won't get you a bargain. Shops are cheaper than these touristy markets. The rooms were ok a little basic compared to other Hilton's but ok for a couple of nights and after all its in a developing country so of course it won't match the standard of say Dubai's Hilton. The service was Ok but breakfast expensive

  • Stayed March 2010, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Mumbai (Bombay), India
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed April 16, 2010

dark, poor food, terrible rooms not updated since the 1970s and expensive. Avoid at all costs.

  • Stayed April 2010, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ireland
Senior Contributor
38 reviews 38 reviews
33 hotel reviews
Reviews in 26 cities Reviews in 26 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed April 1, 2010

The rooms on floor 3 and floor 6 are manky, smelly decrepit and just generally yuck. Got one once on 12 that wasn't as awful.
Breakfasts are just a bit below standard but evening buffets are truly horrible.
Internet is a bit slow and an extortionate €20 per day.
the Jockey bar is basically a pick up point for the local prostitutes.
The staff try hard and are very friendly and helpful within the constraints that they have to work with.

  • Stayed March 2010, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dubai
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 24, 2010

I checked in this hotel on 31 Jan and checked out on 02 Feb. Well, for me it was a very cost effective hotel as I paid just USD 97 + taxes as I booked through Expedia.com. Otherwise their normal tariff is USD 225/- which, to my opinion, if priced high just for name sake but for that amount what you get is not a value for money.
Surroundings are bad, service is average and general cleanliness is average. Room view is good. They dont allow non-resident guests in rooms but you can pay somewhere areound $10 to security in-charge and he will not only allow but also make sure your safe and secure rides with your casual partner.
breakfast was good, having a wide choice of continental menu. Internet is costly. Room size is quite big and you can feel a free walk around the corners.
It is in the heart of the city so taking a taxi is not a problem, but outside is hugely overcrowded with low-level peoples.

  • Stayed February 2010, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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redlands california
Top Contributor
196 reviews 196 reviews
63 hotel reviews
Reviews in 77 cities Reviews in 77 cities
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed March 3, 2010

Ambivalent about the Nairboi Hilton. Once you are inside the hotel it is a beautiful old world place to stay with an excellent staff and enjoyable restaurant for breakfast.

It is the getting there and departure that is challenging. The Hilton Shuttle picks you up at the airport and locks you and your luggage in. Upon arrival, you must pass through a guarded gate whilst the guard searches the entire vehicle including the undercarriage for who knows what...bombs? hidden unwanted hangers on? You then pass through a metal detector to enter the hotel. Later we learned that the Hilton was once THE place to stay many years ago, but now the city center is not a very safe place to be.

  • Stayed February 2010, traveled as a couple
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
Official Description (provided by the hotel):
In the city's heart, the Hilton Nairobi hotel is next to the craft market and 25 minutes' drive from Jomo Kenyatta International Airport. Enjoy global dishes at the Traveller's Restaurant, try fine Italian cuisine at Sale E Pepe Restaurant or have a pint at the Hilton Nairobi hotel's Jockey Pub. ... more   less 
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International

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