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“Very substandard” 1 of 5 stars
Review of Hilton Nairobi

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Hilton Nairobi
4.0 of 5 Hotel   |   Mama Ngina St, Nairobi 00100, Kenya   |  
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Ranked #44 of 129 Hotels in Nairobi
Mumbai (Bombay), India
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Very substandard”
1 of 5 stars Reviewed April 16, 2010

dark, poor food, terrible rooms not updated since the 1970s and expensive. Avoid at all costs.

  • Stayed April 2010, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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809 reviews from our community

Traveler rating
    137
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    225
    117
    63
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66
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
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ireland
Level Contributor
37 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed April 1, 2010

The rooms on floor 3 and floor 6 are manky, smelly decrepit and just generally yuck. Got one once on 12 that wasn't as awful.
Breakfasts are just a bit below standard but evening buffets are truly horrible.
Internet is a bit slow and an extortionate €20 per day.
the Jockey bar is basically a pick up point for the local prostitutes.
The staff try hard and are very friendly and helpful within the constraints that they have to work with.

  • Stayed March 2010, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dubai
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed March 24, 2010

I checked in this hotel on 31 Jan and checked out on 02 Feb. Well, for me it was a very cost effective hotel as I paid just USD 97 + taxes as I booked through Expedia.com. Otherwise their normal tariff is USD 225/- which, to my opinion, if priced high just for name sake but for that amount what you get is not a value for money.
Surroundings are bad, service is average and general cleanliness is average. Room view is good. They dont allow non-resident guests in rooms but you can pay somewhere areound $10 to security in-charge and he will not only allow but also make sure your safe and secure rides with your casual partner.
breakfast was good, having a wide choice of continental menu. Internet is costly. Room size is quite big and you can feel a free walk around the corners.
It is in the heart of the city so taking a taxi is not a problem, but outside is hugely overcrowded with low-level peoples.

  • Stayed February 2010, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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redlands california
Level Contributor
272 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
3 of 5 stars Reviewed March 3, 2010

Ambivalent about the Nairboi Hilton. Once you are inside the hotel it is a beautiful old world place to stay with an excellent staff and enjoyable restaurant for breakfast.

It is the getting there and departure that is challenging. The Hilton Shuttle picks you up at the airport and locks you and your luggage in. Upon arrival, you must pass through a guarded gate whilst the guard searches the entire vehicle including the undercarriage for who knows what...bombs? hidden unwanted hangers on? You then pass through a metal detector to enter the hotel. Later we learned that the Hilton was once THE place to stay many years ago, but now the city center is not a very safe place to be.

  • Stayed February 2010, traveled as a couple
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Hattiesburg, MS
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed March 3, 2010

Definitely NOT a 4-star hotel--rooms are tiny, shabby, internet is incredibly expensive, not so clean--basically, very disappointing. There were hairs in my bathtub in two different rooms, and the phones did not work in the two different rooms (one had no dial tone at all, and one had a dial tone but would not dial the front desk or any of the other direct dial buttons on the phone). After asking twice for shampoo, I received a bar of soap. Bellhops did not come out to the car to take my luggage, they just stood around inside joking until I called one of them specifically. Check in and out takes an inordinate amount of time with insufficient staff at the desk, and both times I checked out the credit card machine had connection problems. I would not stay here again under any circumstances.

  • Stayed February 2010, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
India
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed February 28, 2010

Although we stayed only for a night, it was well worth it. The hotel is in a very good area for eating out, and shopping. Do visit the two curio shops inside the hotel. You get some very good stuff there at very reasonable prices, especially in the last shop. The staff is very helpful, nice and polite. The buffet spread is very good in the main restaurant. It is relatively safer for tourists to stay in this locality than in the central business district of Nairobi. Also very good for business stays.

  • Liked — Location, Rooms, Service
  • Stayed February 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed February 17, 2010

Rooms with funny dimensions.. The staff is very friendly and cordial and this was my fist experience of my lugguage being scanned by X-ray machines... Only after 26/11 this has become reality in India

Stayed August 2009, traveled on business
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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Nairobi
#25 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Official Description (provided by the hotel):
Experience Kenya from the Hilton Nairobi hotel, situated in the city's central business district, one block away from the Kenyatta International Convention Centre and only 25 minutes from Jomo Kenyatta International Airport. The hotel enjoys proximity to several major banking institutions, universities and government offices, including the Parliament and the High Court of Kenya ... more   less 
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International

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