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“Good news and bad news - Ambivalent” 3 of 5 stars
Review of Hilton Nairobi

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Hilton Nairobi
4.0 of 5 Hotel   |   Mama Ngina St, Nairobi 00100, Kenya (Nairobi Central Business District)   |  
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Hotel amenities
Ranked #34 of 91 hotels in Nairobi
redlands california
Top Contributor
171 reviews 171 reviews
55 hotel reviews
Reviews in 71 cities Reviews in 71 cities
67 helpful votes 67 helpful votes
“Good news and bad news - Ambivalent”
3 of 5 stars Reviewed March 3, 2010

Ambivalent about the Nairboi Hilton. Once you are inside the hotel it is a beautiful old world place to stay with an excellent staff and enjoyable restaurant for breakfast.

It is the getting there and departure that is challenging. The Hilton Shuttle picks you up at the airport and locks you and your luggage in. Upon arrival, you must pass through a guarded gate whilst the guard searches the entire vehicle including the undercarriage for who knows what...bombs? hidden unwanted hangers on? You then pass through a metal detector to enter the hotel. Later we learned that the Hilton was once THE place to stay many years ago, but now the city center is not a very safe place to be.

  • Stayed February 2010, traveled as a couple
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Hattiesburg, MS
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 3, 2010

Definitely NOT a 4-star hotel--rooms are tiny, shabby, internet is incredibly expensive, not so clean--basically, very disappointing. There were hairs in my bathtub in two different rooms, and the phones did not work in the two different rooms (one had no dial tone at all, and one had a dial tone but would not dial the front desk or any of the other direct dial buttons on the phone). After asking twice for shampoo, I received a bar of soap. Bellhops did not come out to the car to take my luggage, they just stood around inside joking until I called one of them specifically. Check in and out takes an inordinate amount of time with insufficient staff at the desk, and both times I checked out the credit card machine had connection problems. I would not stay here again under any circumstances.

  • Stayed February 2010, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
India
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 28, 2010

Although we stayed only for a night, it was well worth it. The hotel is in a very good area for eating out, and shopping. Do visit the two curio shops inside the hotel. You get some very good stuff there at very reasonable prices, especially in the last shop. The staff is very helpful, nice and polite. The buffet spread is very good in the main restaurant. It is relatively safer for tourists to stay in this locality than in the central business district of Nairobi. Also very good for business stays.

  • Liked — Location, Rooms, Service
  • Stayed February 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 17, 2010

Rooms with funny dimensions.. The staff is very friendly and cordial and this was my fist experience of my lugguage being scanned by X-ray machines... Only after 26/11 this has become reality in India

Stayed August 2009, traveled on business
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Rio de Janeiro
Top Contributor
95 reviews 95 reviews
46 hotel reviews
Reviews in 48 cities Reviews in 48 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed January 29, 2010

Spent couple of nights at the Hilton, with a special weekend internet promotional rate. Was worth every euro... Comfortable rooms, good buffet breakfast and enjoyed the gym as well. However, was turned off on the cost of using WI-Fi at room. Decided to use the internet cafe opposite the hotel, with a fraction of the cost. The best was the location, truly dowtown. I found it quite safe to walk around regardless of all the warnings.... Recommended, at least for the promotional rate.

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New York
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed January 18, 2010

The staff at this hotel really push a safari tour. I expressed a slight bit of interest to the porter, and received four cold calls from tour operators in one night. The latest came after 22:00. I finally had to complain to management, who were uninterested. Gym has a Concept II rowing machine and nice weights. High Speed Internet is slow, and only connects via cable.

  • Stayed April 2009, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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State College, Pennsylvania
1 review
5 of 5 stars Reviewed December 13, 2009

Meeting in Kenyatta International Convention Center; this hotel was extremely convenient, and staff were very helpful.

  • Stayed November 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hilton Nairobi

Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton Nairobi Hotel
Hilton International Nairobi
Nairobi Hilton International
Nairobi Hilton
Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
Official Description (provided by the hotel):
In the city's heart, the Hilton Nairobi hotel is next to the craft market and 25 minutes' drive from Jomo Kenyatta International Airport. Enjoy global dishes at the Traveller's Restaurant, try fine Italian cuisine at Sale E Pepe Restaurant or have a pint at the Hilton Nairobi hotel's Jockey Pub. ... more   less 
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