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“Typical Hilton” 3 of 5 stars
Review of Hilton Nairobi

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Hilton Nairobi
4.0 of 5 Hotel   |   Mama Ngina St, Nairobi 00100, Kenya (Nairobi Central Business District)   |  
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Ranked #41 of 125 Hotels in Nairobi
Zanzibar Island, Tanzania
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Typical Hilton”
3 of 5 stars Reviewed 4 days ago NEW

I stayed at The Hilton Nairobi for 3 nights. Because of its location traffic is bad and getting in and out of the city adds at least another 20 minutes to your journey. Naturally noise levels are high. The rooms are old and the carpets can do with a wash. I reported a torn shower curtain at reception on my first day and after 3 nights it still wasn’t replaced. As a hotel guest I found the security to be excessive, even after showing them my key card they insisted I get out of the taxi at the boom gate in the middle of the street to ‘scan’ me – an in-house guest list goes a long way – oh and I visited various other hotels in Nairobi and at none of them was I made to do this at the boom gate even though I wasn’t a guest. On my last night after returning to the hotel after dinner I was solicited by a prostitute and the security staff did not seem to think she was a threat i.e. no scanning.

  • Stayed June 2015, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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789 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
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English first
Nairobi, Kenya
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Located at the heart of Nairobi city and roughly 5km from JKIA Airport,Hilton hotel is a centerpiece gem.spectacular view at night of the whole city towering other buildings.from the reception to conference rooms and beds the hotel upholds the same Hilton standards.good customer service,no free Wi-Fi ,spotless clean great location and easy access around town.however being at the city center you will be stuck in traffic.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martin v, General Manager at Hilton Nairobi, responded to this review, 2 days ago
Dear Guest,

Thank you very much for coming back to us with your review about your stay at the Hilton Nairobi. We are glad that you were satisfied with our teams hospitality, housekeeping and great customer service. I am delighted to see that you enjoyed the spectacular view of the city during the night. Believe me, it is comments such as yours that make all efforts truly worthwhile.

We look forward to welcome you back again in the not too distant future.

With kind regards,

Yours sincerely

Martin Voskamp- General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

i was in nairobi for a week for an annual alumni meeting hosted at the Hilton, this hotel is amazing, the floor sparkle literally with cleanness, the conference rooms are very spacious for any event, and there is a restaurant called travellers inn with incredible food and a wide variety on the menu for anybody regardless of where you come from. The experience is worth every dime.

  • Stayed November 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martin v, General Manager at Hilton Nairobi, responded to this review, 2 days ago
Dear Guest,

Your continued patronage and comments are a vital part of our growth, for which we are most grateful.

With pleasure we read your compliments and truly appreciate the good comments you make about our housekeeping and the facilities. We are glad to note that you were satisfied with your overall experience.

Thank you very much for choosing to stay with us, here at Hilton Nairobi.
I truly hope to welcome you back again soon.

At your service,

With kind regards,

Martin Voskamp General Manager
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Accra, Ghana
1 review
4 of 5 stars Reviewed 1 week ago

A very good experience. Had a very satisfying experience based on the cost of the room i was made to pay for. Hope to return and recommend to other friends and colleagues. The idea that Hilton could provide top quality service for a reasonable cost was more than appealing to me.

  • Stayed June 2015, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martin v, General Manager at Hilton Nairobi, responded to this review, 6 days ago
Dear Guest,

Thank you very much for your excellent review. It was a pleasure for us having you as our guest and we are happy that you enjoyed your recent stay with us. We are delighted about the nice compliments appreciating the quality of service provided by our Team. We also thank you for your compliments regarding Hilton Nairobi being a reference hotel.

Your feedback is truly appreciated and we hope to welcome you back again very soon.

At your service,

MARTIN VOSKAMP I General Manager


________________________________________
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arizona
2 reviews
4 of 5 stars Reviewed 2 weeks ago

The quality of service is really what makes this hotel stand out. All the staff were extremely friendly and helpful and clearly took a lot of pride in doing their jobs well and in contributing to a very well run hotel. We upgraded from a standard room to a larger, more recently renovated room, and the improvement was marked. Security seemed stringent: any car entering the hotel driveway was thoroughly inspected by private security guards; all people and baggage entering the lobby were also screened. I felt safe. The hotel has a great pool and poolside bar. It also has an excellent and well-maintained gym including: ellipticals, tread mills, free weights, TVs, a good sound system, and an additional room for stretching. The hotel restaurant is pricey for what you get. Overall, however, I would definitely stay here again.

Stayed May 2015, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyeres, France
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The Hilton is well situated in the City centre and an excellent HQ to support your business day. The staff is really helpful. The hotel cannot solve the problem of traffic in the city but should propose internet for free. The shuttle from the airport should be proposed in the reservation process.

  • Stayed June 2015, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martin v, General Manager at Hilton Nairobi, responded to this review, 2 weeks ago
Dear Guest,

It was a pleasure for us having you as our guest at the Hilton Nairobi, and thank you very much for your positive feedback. We are happy to note that you enjoyed great customer service offered by our team members.

Your comment in regards to the airport transfer options is a valid one and we are currently reviewing your comments for implementation.

We apologize for the inconvenience experienced with regards traffic around the hotel and look forward to having an opportunity of welcoming you back again to the Hilton Nairobi.

Kind regards,

Yours sincerely

MARTIN VOSKAMP I General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access
Hotel Style:
#24 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Official Description (provided by the hotel):
In the city's heart, the Hilton Nairobi hotel is next to the craft market and 25 minutes' drive from Jomo Kenyatta International Airport. Enjoy global dishes at the Traveller's Restaurant, try fine Italian cuisine at Sale E Pepe Restaurant or have a pint at the Hilton Nairobi hotel's Jockey Pub. ... more   less 
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International

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