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“Nice Experience” 4 of 5 stars
Review of Hilton Nairobi

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Hilton Nairobi
4.0 of 5 Hotel   |   Mama Ngina St, Nairobi 00100, Kenya (Nairobi Central Business District)   |  
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Ranked #39 of 106 Hotels in Nairobi
Accra, Ghana
1 review
“Nice Experience”
4 of 5 stars Reviewed 3 days ago NEW

Very helpful and smart staff. Nice food. Good conference facility. I highly recommend Hilton for Leisure, conferences and Family events. All three meals comprise a wide range of alternatives to choose from.

  • Stayed October 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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647 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
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Virginia Beach, Virginia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

nice hotel, compared to the Ndallas in Mattu. Don't ever stay at Ndallas it's horrible.
The Hilton was an oasis, after staying in MATTU. Nice staff and food was very good. The gym was also a great benifit.

Room Tip: Check the web site for the best deals, I found the same deals on all travel sites as I did on Hilton...
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  • Stayed August 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this review, 3 days ago
Dear Guest,

Thank you very much for your kind words in regards to your recent stay with us at the Hilton Nairobi. We are glad that you were very satisfied with your overall experience and happy to read that you enjoyed your stay with us.

We place great value on your custom and your continued relationship with Hilton and look forward to welcoming you back to the Hilton Nairobi and any of our Hilton Family of Hotels worldwide in the near future.

With kind regards,

Yours sincerely

MANUELA BRODE I Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Djibouti, Djibouti
1 review
4 of 5 stars Reviewed 6 days ago NEW

the location, in Nairobi's busiest part of town, is very practical. the rooms are quiet despite the location. Fast lifts (useful when your room is in the 11th floor), clean rooms, friendly personnel. good conference facilities. I could use more TV channels.

  • Stayed October 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this review, 4 days ago
Dear Guest,

Thank you for choosing to stay at the Hilton Nairobi. We are glad that you had a wonderful stay with us, and we appreciate that you enjoyed our facilities and customer service. Our team takes great pride in offering our guests inspiring stays and we hope to welcome you back again soon.

Kind regards,

MANUELA BRODE I Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bujumbura, Burundi
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The last time I left Hilton, I was annoyed. Your lifts were under construction. I could not stand the noise despite the polite notice!
I was right to come back to see your new, speedy and clean lift. I was delighted to receive the goodies from the MD. The breakfast still great! When you are between hotels like me, only the details make the difference. Hilton included the details!!! Thank you for the efforts to put Hilton on the top!
See you very soon.

Stayed October 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this review, 4 days ago
Dear Guest,

It was a pleasure for us having you as our guest once again and we are sincerely thank you for giving us another chance to welcome you back to the Hilton Nairobi.

Our main aim being guest satisfaction and quality delivery, we do take our guests and their well-being very seriously and always hope to meet the guest's expectations. We are happy that you enjoyed your recent stay with us and thank you for the compliments about our newly installed elevators.

We truly appreciate your honest feedback, as comments such as yours make all efforts, at Hilton Nairobi, truly worthwhile.

With kind regards,

Yours sincerely

MANUELA BRODE I Director of Operations
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Addis Ababa, Ethiopia
1 review
4 of 5 stars Reviewed 6 days ago NEW

I like the service and i liked the location of the hotel the fact that it is close to any part of Nairobi. Even though there is heavy traffic during peak hours, i prefer to stay there and enjoy watching people and the near by places restaurants and bars.

  • Stayed October 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this review, 4 days ago
Dear guest,

Thank you for sharing your experience with us about your stay at the Hilton Nairobi. We are glad to note that you were very satisfied with your overall experience and appreciate that you liked our service and location.

The entire team is looking forward to welcoming you back in the not too distant future.

Yours sincerely,

MANUELA BRODE I Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Hague, The Netherlands
Top Contributor
54 reviews 54 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

The name Hilton is associated with top. That is not the case. But if you forget the name and looking for a reasonable priced hotel in the expensive city of Nairobi in the cenre (where it is quite save to walk around) this is good choice. It has also a friendly atmosphere and service. The beste rooms to book are those at the pool. That makes quite a difference with those in the round tower.

Room Tip: rooms at the pool!
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  • Stayed August 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this review, 3 days ago
Dear Guest,

Thank you for sharing your experience about your stay at the Hilton Nairobi. We are glad that you liked the friendly atmosphere and hospitality of our team members and appreciate your feedback. This enables us to constantly improve the service delivered to all our guests.

We hope to welcome you soon again.

With kind regards,

Yours sincerely

MANUELA BRODE I Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed for 4 nights at the executive level. Check in was very quick and with helpful staff, the room was good, a bit bigger then the standard room. Bed was very comfy and had very nice pillows. Nice touch that the breakfast was served on a separate floor, and here I could also have my coffee/tee all day if I wanted.
Overall a good stay and the hotel is the best one I have stayed at in Nairobi.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this review, 3 days ago
Dear Guest,

We are glad to note that you were very satisfied with your overall experience and thank you for the fine compliments about our customer service, helpfulness of our team and facilities.

Our esteemed guest, we take great pride in offering our guests inspiring stays and your comment makes all efforts, at Hilton Nairobi, truly worthwhile.
We look forward to welcoming you back again soon.

With kind regards,

Yours sincerely

MANUELA BRODE I Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Official Description (provided by the hotel):
In the city's heart, the Hilton Nairobi hotel is next to the craft market and 25 minutes' drive from Jomo Kenyatta International Airport. Enjoy global dishes at the Traveller's Restaurant, try fine Italian cuisine at Sale E Pepe Restaurant or have a pint at the Hilton Nairobi hotel's Jockey Pub. ... more   less 
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International

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