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“hotel in te city” 4 of 5 stars
Review of Hilton Nairobi

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Hilton Nairobi
4.0 of 5 Hotel   |   Mama Ngina St, Nairobi 00100, Kenya (Nairobi Central Business District)   |  
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Ranked #39 of 106 Hotels in Nairobi
Djibouti, Djibouti
1 review
“hotel in te city”
4 of 5 stars Reviewed yesterday NEW

the location, in Nairobi's busiest part of town, is very practical. the rooms are quiet despite the location. Fast lifts (useful when your room is in the 11th floor), clean rooms, friendly personnel. good conference facilities. I could use more TV channels.

  • Stayed October 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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645 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
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Bujumbura, Burundi
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

The last time I left Hilton, I was annoyed. Your lifts were under construction. I could not stand the noise despite the polite notice!
I was right to come back to see your new, speedy and clean lift. I was delighted to receive the goodies from the MD. The breakfast still great! When you are between hotels like me, only the details make the difference. Hilton included the details!!! Thank you for the efforts to put Hilton on the top!
See you very soon.

Stayed October 2014, traveled on business
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Addis Ababa, Ethiopia
1 review
4 of 5 stars Reviewed yesterday NEW

I like the service and i liked the location of the hotel the fact that it is close to any part of Nairobi. Even though there is heavy traffic during peak hours, i prefer to stay there and enjoy watching people and the near by places restaurants and bars.

  • Stayed October 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Hague, The Netherlands
Top Contributor
54 reviews 54 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The name Hilton is associated with top. That is not the case. But if you forget the name and looking for a reasonable priced hotel in the expensive city of Nairobi in the cenre (where it is quite save to walk around) this is good choice. It has also a friendly atmosphere and service. The beste rooms to book are those at the pool. That makes quite a difference with those in the round tower.

Room Tip: rooms at the pool!
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  • Stayed August 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
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Bangkok, Thailand
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed 4 days ago NEW

Stayed for 4 nights at the executive level. Check in was very quick and with helpful staff, the room was good, a bit bigger then the standard room. Bed was very comfy and had very nice pillows. Nice touch that the breakfast was served on a separate floor, and here I could also have my coffee/tee all day if I wanted.
Overall a good stay and the hotel is the best one I have stayed at in Nairobi.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Woodbridge, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 6 days ago NEW

We recently stayed at the Hilton Nairobi. While the hotel is starting to get dated, we could look past that as the service made up for it. All the Staff were very friendly and communicated in English very well. They take Security very seriously which is reassuring so no need to worry about safety.
I don't really have many complaints, aside from they could put a little more money into the guest rooms. The bathrooms are very much dated and need a little service.
The hotel is right in the heart of the city, so easy to get around on foot from the hotel. The Airport is about 35 min away by Taxi and really not all that expensive....quite reasonable...about $30 each way.
Internet is Free in the Lobby, Bar and Restaurant and from time to time, I could even pick up Free WiFi from my Room which was located on the 9th Floor. Bonus!

Room Tip: It's a round hotel with views from every room.
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  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
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Whitecourt, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

When you pay Hilton prices you should get a Hilton room. We stayed two night (October2-3) and when checking in the staff was fantastic but our first room the hot water tap didn't work so we moved to another room. We were extremely surprised by the rooms and was disappointed at the dating of them. They need major upgrading as well as the bathrooms. The blow dryer in our room was something I have never seem before as it something from the late 70's the size and how it worked as so dated we had to take a photo for the family back home. Otherwise the location was good and security was excellent.

Room Tip: Upon checking in they offered to upgrade rooms but they want another $130 per night so not sure what...
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  • Stayed October 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this review, 5 days ago
Dear Guest,
It was a pleasure for us hosting you at the Hilton Nairobi and we are glad that you enjoyed great customer care upon check in.
We however regret that the condition of our rooms did not meet your expectation, please accept my sincere apologies for this. We are indeed in the planning process of a master plan renovation which will enhance the overall hotel facilities and appearance. Our recently completed lift replacement and installation of new serenity beds and mattresses in every room, conclude the first part of this project following which we shall proceed to the second phase in time to come.
Our esteemed guest, we place great value on your custom, and your continued relationship with Hilton and look forward to welcoming you back to the Hilton Nairobi very soon.

With kind regards,

Yours sincerely,


MANUELA BRODE I Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Official Description (provided by the hotel):
In the city's heart, the Hilton Nairobi hotel is next to the craft market and 25 minutes' drive from Jomo Kenyatta International Airport. Enjoy global dishes at the Traveller's Restaurant, try fine Italian cuisine at Sale E Pepe Restaurant or have a pint at the Hilton Nairobi hotel's Jockey Pub. ... more   less 
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International

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