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“Not what I expected for a Hilton Hotel” 3 of 5 stars
Review of Hilton Nairobi

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Hilton Nairobi
4.0 of 5 Hotel   |   Mama Ngina St, Nairobi 00100, Kenya (Nairobi Central Business District)   |  
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Ranked #39 of 105 Hotels in Nairobi
Los Angeles, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Not what I expected for a Hilton Hotel”
3 of 5 stars Reviewed yesterday NEW

The staff, especially housekeeping were very friendly and accommodating. The bathroom was in pretty bad shape. Conveniently located. The hotel security appeared to be good and the personnel manning the gates appeared to be very observant.

  • Stayed September 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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630 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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English first
Lusaka, Zambia
1 review
4 of 5 stars Reviewed 2 days ago NEW

The bathrooms need to be renovated ( because they are old)despite the fact that other components of services are fine. Follow up on request made are import to keep the client. For more than three times, I filled the required forms and yet did not yet receive my Hilton membership card.

  • Stayed September 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed 3 days ago NEW

I am currently staying at the Hilton Nairobi,and firstly this cannot be considered 5 Star as the rooms a quite small and the Bathroom is very outdated(not what I would expect from a Hilton) .However the staff are very friendly and the Hotel is very conveniently located in the CBD..I would recommend this Hotel based on the location only ! Wifi is not free by the way !

Stayed September 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed at the Nairobi Hilton in the Central Business District this past week. What I found was excellent security, a warm and incredibly helpful staff that went out of their way to exceed my expectations and good food. Yes the hotel is older but my room was lovely, with welcoming fruit and cookies and a juice and snack placed on my table every night. Granted the CBD is not a welcoming area to get out and walk around but for my meetings the Hilton was perfectly located. If you are a vacationer I am sure there are other options including some newer hotels, which might allow you to avoid the inner city traffic. I had modest expectations for this property based on the reviews and as a result was pleasantly surprised by my experience. I have to go back to Kenya next month and will stay here again based on the staff.

Room Tip: The other reviews suggest the rooms are better the higher you go, I opted to choose a pool side room...
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  • Stayed September 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
2 of 5 stars Reviewed 1 week ago

The lobby is nice but thats where it ends - rooms are clean but in desperate need of renovations. Tried to book an airport shuttle and when it was time to leave there was no shuttle arranged - NOT GOOD in a city like Nairobi where cabs should ALWAYS be pre-arranged.

  • Stayed September 2014, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this review, 6 days ago
Dear Guest,

We thank you for taking the time to share your valuable feedback with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

I am sincerely sorry to see that the physical state of the hotel did not meet your expectation, but I am pleased to advise that we are in the process of a master plan renovation preparation, and the bulk of the issues raised are to be part of this. We do appreciate your feedback and this will go a long way to improve our standards and service delivery to our guests.

We further note that despite having arranged for a shuttle drop-off to the airport, it was not available upon checkout. Please accept my sincere apologies for the inconvenience caused to you. The issue has been addressed and will certainly not happen again to you or any other hotel guest in future.

I regret the dissatisfaction and I sincerely hope to have another opportunity of welcoming you back to Hilton Nairobi.

In the meantime, if I can be of any assistance, please do not hesitate to contact me.

With kind regards,

Yours sincerely

MANUELA BRODE I Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at Hilton Nairobi for a night on my way to Masai Mara. Staff were very helpful and responsive. The room was a good size. The restaurant was nicely decorated. Easy to get to and there were taxis right outside the hotel for transfer. Thanks!!!

  • Stayed September 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this review, 1 week ago
Dear guest,

We thank you for choosing to stay with us at the Hilton Nairobi and I am very glad that you enjoyed our great hospitality and facilities.

It was truly a pleasure to serve you, and we look forward to welcoming you back to the Hilton Nairobi and any of our Hilton Family of Hotels worldwide in the near future.

Kind regards,

Yours sincerely
MANUELA BRODE I Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed at the Nairobi Hilton in July 2014. Good room. Great view of the city. Well serviced. Excellent security. Most impressed however with the staff. I obviously ate something that did not agree with me and got very ill. Refused a doctor that was offered. The hotel staff took care of me with hot soups etc. I was able to pay, but it was all complementary. Staff, supervisors and even the switch-board operators checked constantly to make sure I was okay. Cannot thank them enough.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this review, 6 days ago
Dear Guest,

It was a pleasure for us having you as our guest, and thank you for choosing to stay at the Hilton Nairobi. We are glad that you were very satisfied with your overall experience and enjoyed every moment of your stay.

However, I am indeed saddened to hear that caught a cold during your journey and I do hope you have now fully recovered. I am personally grateful to note that you enjoyed great hospitality and care from our team members. I have already shared your excellent compliments with them and management.

We truly appreciate your feedback and hope to welcome you back soon.

Best regards,

MANUELA BRODE I Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Official Description (provided by the hotel):
In the city's heart, the Hilton Nairobi hotel is next to the craft market and 25 minutes' drive from Jomo Kenyatta International Airport. Enjoy global dishes at the Traveller's Restaurant, try fine Italian cuisine at Sale E Pepe Restaurant or have a pint at the Hilton Nairobi hotel's Jockey Pub. ... more   less 
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International

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