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“Very helpful” 4 of 5 stars
Review of Hilton Nairobi

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Hilton Nairobi
4.0 of 5 Hotel   |   Mama Ngina St, Nairobi 00100, Kenya (Nairobi Central Business District)   |  
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Ranked #39 of 103 Hotels in Nairobi
Washington DC, District of Columbia
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
“Very helpful”
4 of 5 stars Reviewed today NEW

I stayed at Hilton Nairobi for a night on my way to Masai Mara. Staff were very helpful and responsive. The room was a good size. The restaurant was nicely decorated. Easy to get to and there were taxis right outside the hotel for transfer. Thanks!!!

  • Stayed September 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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624 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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English first
New York, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Stayed at the Nairobi Hilton in July 2014. Good room. Great view of the city. Well serviced. Excellent security. Most impressed however with the staff. I obviously ate something that did not agree with me and got very ill. Refused a doctor that was offered. The hotel staff took care of me with hot soups etc. I was able to pay, but it was all complementary. Staff, supervisors and even the switch-board operators checked constantly to make sure I was okay. Cannot thank them enough.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed her for two nights on the front and back ends of our trip. The hotel worked well for us. The restaurants were nice so we didn't have to find somewhere outside to eat.

One of the nights that we stayed was my husband's birthday. Nahoshon, at the front desk, went above and beyond to make sure we had a great night!!

Room Tip: One of our rooms smelled like cigarettes. Make sure to ask for non smoking if you're not a smok...
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  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel must have been a "grand old lady" in its day. Unfortunately though, it's now in desperate need of a major upgrade, especially the rooms which are definitely not up to a 5-star standard. The food is good, the service is good, the staff friendly. For an international brand as Hilton, this hotel is definitely lacking in standard. It's incredibly expensive and isn't value for money. A disappointing stay.

Stayed September 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this review, 4 days ago
Dear Guest,
It was a pleasure for us hosting you at the Hilton Nairobi and we are glad that you enjoyed great hospitality and service.
We however regret that the condition of our rooms did not meet your expectation, please accept my sincere apologies for this. We are indeed in the planning process of a master plan renovation which will enhance the overall hotel facilities and appearance. Our recently completed lift replacement and installation of new serenity beds and mattresses in every room, conclude the first part of this project following which we shall proceed to the second phase in time to come.
Our esteemed guest, we place great value on your custom, and your continued relationship with Hilton and look forward to welcoming you back to the Hilton Nairobi very soon.

With kind regards,

Yours sincerely

MANUELA BRODE I Director of Operations
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Although the rooms were dated as per many of the reviews, my room was relatively clean and comfortable. The buffet dinner exceeded my expectations and offered something for all tastes. Pool area lunch dinning was good for lunch. Staff was very helpful and friendly. Hotel offers a safari tour at a reasonable price and it also exceeded expectations. We saw lions, hippos, rhinos, baboons, giraffes, zebras, water buffalo and many more animals contrary to some other reviews. Go early and take a box lunch offered by the hotel.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this review, 4 days ago
Dear Guest,

Thank you for choosing to stay at the Hilton Nairobi. We are happy that you were very satisfied with your overall experience and especially for mentioning our team members hospitality and service. We appreciate to see that you enjoyed every moment of your stay with us, including the exiting Safari tour.

We take great pride in offering our guests inspiring stays, and I look forward to welcoming you back to the Hilton Nairobi in the not too distant future.

Best regards,

Yours sincerely

MANUELA BRODE I Director of Operations
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1 review
4 of 5 stars Reviewed 1 week ago

It was a good experience for a first time visitor. The staff were very freindly and wonderful.I do hope that the staff who were the major attraction to the hotel do receive adquate and commendable appreciation from the hotel Management. From the airport to the hotel and back, they were exceptionally wonderful and very professional in conduct.

  • Stayed September 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this review, 4 days ago
Dear Guest,

Your continued patronage and comments are a vital part of our growth, for which we are most grateful.

We are glad to note that you were satisfied with your overall experience and happy to see, that you enjoyed great hospitality and service from our team. It is my pleasure to inform you that we hold regular, internal and international trainings as well as rewards, and in return, they take great pride in offering our guests inspiring stays.

Dear guest, we thank you for taking the time to share your valuable feedback with us and look forward to welcoming you back to the Hilton Nairobi again and any of our Hilton Family of Hotels worldwide in the near future.

In the meantime, if I can be of any assistance, please do not hesitate to contact me.

With kind regards,

Yours sincerely

MANUELA BRODE I Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed there for a few days after our safari tour. It is probably not as nice as other Hiltons in the world but it is a really good hotel for the fact that you are in Kenya. Rooms were clean and tidy, people friendly. We stayed on the pool level, which was very handy. Staff was very helpful. Highly recommended!

Stayed September 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this review, 1 week ago
Dear guest,

We thank you for choosing to stay with us at the Hilton Nairobi and I am very glad that you enjoyed our hospitality and facilities.

It was a true pleasure to serve you, and we look forward to welcoming you back to the Hilton Nairobi and any of our Hilton Family of Hotels worldwide in the near future.

Kind regards,

Yours sincerely

MANUELA BRODE I Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Official Description (provided by the hotel):
In the city's heart, the Hilton Nairobi hotel is next to the craft market and 25 minutes' drive from Jomo Kenyatta International Airport. Enjoy global dishes at the Traveller's Restaurant, try fine Italian cuisine at Sale E Pepe Restaurant or have a pint at the Hilton Nairobi hotel's Jockey Pub. ... more   less 
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International

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