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“Mediocre Hotel not upto Hilton standards.” 3 of 5 stars
Review of Hilton Nairobi

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Hilton Nairobi
4.0 of 5 Hotel   |   Mama Ngina St, Nairobi 00100, Kenya (Nairobi Central Business District)   |  
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Ranked #36 of 111 Hotels in Nairobi
Dubai, United Arab Emirates
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
“Mediocre Hotel not upto Hilton standards.”
3 of 5 stars Reviewed April 2, 2014

Stayed overnight prior to our Kenyan Safari. Located in the heart of the city, very crowded area in the evenings. Lots do security inside and outside the hotel. Feels secure. As other reviewers rightly pointed out, the hotel looks very tired and worn out. No wonder since I saw a sign outside which mentions that the hotel was inaugurated in 1969. Our room was located on the pool floor. Rooms were really worn out and in this modern age when you require power sockets to charge your mobile devices etc, I had to hunt all around the room trying to locate a charging socket. Finally I had to move the writing desk and unplug one of the bed lights, in order to get a electrical socket. Beds were excellent and we had a comfortable sleep although we could hear the sound of music during the night. Breakfast was excellent and staff were very attentive. Overall impression - much better options could be available in Nairobi for the same price range.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this review, April 7, 2014
Dear guest,

We thank you for choosing to stay with us at the Hilton Nairobi and I am very glad that you enjoyed our great hospitality and good sleep.

With regards of the physical state of the room and fixtures, I am sincerely sorry for we have not been able to meet your expectation and the inconvenience experienced. I am pleased to advise that we are in the process of a master plan renovation preparation, that will see a complete make-over of the Hotel in time to come.

It was truly a pleasure to serve you, and we look forward to welcoming you back to the Hilton Nairobi and any of our Hilton Family of Hotels worldwide in the near future.

Kind regards,

Yours sincerely


MANUELA BRODE I Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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680 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Mombasa, Kenya
1 review
5 of 5 stars Reviewed April 1, 2014

What stands out for me was the excellent staff that are on hand to assist Guests. Got a warm welcome and was impressed by the customer service. Facilities are good as well. Overall worth staying there, especially if on a business trip to Nairobi.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this review, April 7, 2014
Dear Guest,

It was a pleasure for us having you as our guest at the Hilton Nairobi, and thank you very much for your nice feedback. We are delighted to hear that you enjoyed every moment of your stay and we appreciate your compliments about our customer care and facilities.

We look forward to welcoming you back and the opportunity to serve you again.

Kind regards,

Yours sincerely,

MANUELA BRODE I Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
TANGA, Tanzania
1 review
5 of 5 stars Reviewed March 30, 2014

Real the staff of theis hotel have a spirity of hospitality to the extend of guest to feel honored as highly respected. Again the rooms are very quite ie free of unnecessary noises throughout my stay in the hotel.So I would like to recommend this hotel as the best to host quest and big conferences.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this review, April 4, 2014
Dear Guest,

Thank you for choosing to stay at the Hilton Nairobi. We are happy that you were very satisfied with your overall experience and enjoyed your stay with us. We take great pride in offering our guests inspiring stays, and I look forward to welcoming you back to the Hilton Nairobi soon.

Best regards,

Yours sincerely


MANUELA BRODE I Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 30, 2014

Very tired and worn hotel. Good service and clean, but a shadow of its former self. The staff did their best but a stay of any more then one night would have been difficult. It was clear what the hotel must have been like in the past, but it will require some decent investment to bring it back to that standard once more.

  • Stayed March 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this review, April 4, 2014
Dear guest,

It has been a pleasure hosting you at the Hilton Nairobi. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet the guest's expectations.

unfortunately the physical state of our property did not meet your expectation, for which I am sincerely sorry. However, I am pleased to advise that we are in the process of a master plan renovation preparation, that will see a complete make-over of the Hotel in time to come.

Our esteemed guest, although we have not been able to meet your expectation, I sincerely hope you will give us another opportunity to welcome you back to the Hilton Nairobi again, to prove to you that we always strive to satisfy all our guests staying with us and any of our Hilton Family of Hotels worldwide in the near future

In the meantime, if I can be of any assistance, please do not hesitate to contact me.
With kind regards,

Yours sincerely

Yours sincerely

MANUELA BRODE I Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg East, South Africa
1 review
3 of 5 stars Reviewed March 30, 2014

Hilton Nairobi need to work on its ambiens as it does not meet the standard and brand of Hilton Hotel internationally. Its lobby leaves much to be desired. For the price we paid for the hotel at least should have made WIFI available in rooms for free rather than having to make us work from a cramped lobby with poor ambience. Pool area has no proper electric plugs and if you find any. It is obstructed by the wooden fence making it difficult to plug your computer plug for power supply. I therefore strongly feel that the Nairobi Hilton hotel has failed to meet the standard and ambience of the Hilton brand in many ways. When I entered the hotel from the lobby I wondered whether I'm in a five star hotel. Rooms also did not exceed my expectations of a five star. For instance the chair in room 802 was falling apart. food very dry, bread was tasteless. consider changing your baker.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this review, April 4, 2014
Dear Guest,

Thank you for taking the time to share your valuable feedback with us.

We are glad to note that you were very satisfied with your overall experience, and thank you for the fine compliments you make about our service and friendliness of our team members.

We appreciate your feedback, and we look forward to welcoming you back soon.

With kind regards,

Yours sincerely

MANUELA BRODE I Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
44 reviews 44 reviews
43 hotel reviews
Reviews in 32 cities Reviews in 32 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed March 28, 2014

When you say "Hilton" it has to be best.
Hilton Nairobi is good hotel but you may not have same experience as that of other Hilton chain of hotels. Reason being its a old property. The place is very comfortable and conveniently located in central business district. All banks head offices are at walking distance from this hotel. Hotel is under going renovation. You may hear construction sound. Two lifts are operational but 3rd one is getting renovated. Great staff at front desk and housekeeping

Breakfast is too good . Safe place to stay

Hotel rooms are very nice. Overall experince very good

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this review, April 4, 2014
Dear guest,
We place great value on your custom, and your continued relationship with Hilton and thank you for taking the time to share your valuable feedback with us.
With pleasure we read your compliments and truly appreciate the good comments you make about our team members hospitality and safety. We are glad to note that you were satisfied with your overall experience and as well liked the facility’s proximity to main offices within the business district. Believe me, it is comments such as yours that make all efforts truly worthwhile.

As of the condition of the facility, I am pleased to advise that we are in the process of a master plan renovation preparation, that will see a complete make-over of the Hotel in time to come; Construction and upgrade of elevators is currently underway as observed.

We hope to get the opportunity to welcome you back to the Hilton Nairobi and any of our Hilton Family of Hotels worldwide in the near future.

In the meantime, if I can be of any assistance, please do not hesitate to contact me at any time.

With kind regards,

Yours sincerely
MANUELA BRODE I Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
5 of 5 stars Reviewed March 27, 2014

I had a wonderful experience. Hilton has fantastic and wold class services. I would say that all my expectations were met. I would for sure want to do it again at Hilton. I liked the ambiance, the friendly staff, the food was exceptional and the room was just amazing. I especially liked the executive launch and he fact that I was able to see the overall view of Nairobi city from above.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this review, April 1, 2014
Dear Guest,

Thank you for choosing to stay at the Hilton Nairobi. We are happy that you were very satisfied with your experience and enjoyed your stay with us, especially for mentioning our team members friendliness and facilities.
We take great pride in offering our guests inspiring stays, and I look forward to welcoming you back to the Hilton Nairobi soon.

Best regards,

Yours sincerely

MANUELA BRODE I Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Official Description (provided by the hotel):
In the city's heart, the Hilton Nairobi hotel is next to the craft market and 25 minutes' drive from Jomo Kenyatta International Airport. Enjoy global dishes at the Traveller's Restaurant, try fine Italian cuisine at Sale E Pepe Restaurant or have a pint at the Hilton Nairobi hotel's Jockey Pub. ... more   less 
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International

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