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“Quotation” 3 of 5 stars
Review of Hilton Nairobi

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Hilton Nairobi
4.0 of 5 Hotel   |   Mama Ngina St, Nairobi 00100, Kenya (Nairobi Central Business District)   |  
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Ranked #42 of 100 hotels in Nairobi
Lubumbashi, Democratic Republic of the Congo
1 review
“Quotation”
3 of 5 stars Reviewed March 15, 2014

The Room quotation need to include taxes as well to avoid any unexpected budget from the guests . This was a surprise when I realize that I will be short of money to pay my room and also to see that standard rooms and executives ones have got a difference of 10 USD only but breakfast is not included in standard rooms.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this review, March 17, 2014
Dear Guest,

It was a pleasure for us having you as our guest at the Hilton Nairobi. We thank you and appreciate your compliments about our team members and facility.

I am personally sorry to read that you missed your flight, and I can only imagine this disappointing experience. However, I am very happy that our team took the pride to ensure your comfort and satisfaction until the issue was resolved.

We are glad that you were satisfied with your overall experience, and we look forward to welcoming you back to the Hilton Nairobi again in the near future.

With kind regards,

Yours sincerely

MANUELA BRODE I Director of Operations


________________________________________
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611 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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English first
Overland Park, Kansas
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 14, 2014

Fantastic executive lounge. Better than many that I have seen in the west. Super friendly staff. I did have issues when I missed my flight and couldn't make my reservation. It took lots of pain to get it resolved. I will stay here again because they eventually took care of me.

Stayed March 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this review, March 17, 2014
Dear Guest,

It was a pleasure for us having you as our guest at the Hilton Nairobi. We thank you and appreciate your compliments about our team members and facility.

I am personally sorry to read that you missed your flight, and I can only imagine this disappointing experience. However, I am very happy that our team took the pride to ensure your comfort and satisfaction until the issue was resolved.

We are glad that you were satisfied with your overall experience, and we look forward to welcoming you back to the Hilton Nairobi again in the near future.

With kind regards,

Yours sincerely

MANUELA BRODE I Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hilton Nairobi, Kenya
1 review
5 of 5 stars Reviewed March 13, 2014

Excellent service! The interior should need an update in some places. But service and value is very good. Nice pool bar with a barbecue some days. The area is in the CBD, so its kind of rough, so its not really for a family to stay.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this review, March 17, 2014
Dear Guest,

Thank you very much for choosing to stay at the Hilton Nairobi; It was a pleasure for us having you as our guest. We are glad to note that you were very satisfied with your overall experience and appreciate your compliments about our services.

We further note your comment with regards of update in some areas and I am pleased to advice that we are indeed in the planning process of a master plan renovation that, over time, will take care of our overall hotel facilities and appearance.

We appreciate your feedback and we look forward to welcome you again soon.

Kind regards,

Yours sincerely

MANUELA BRODE I Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 12, 2014

Good rooms with great hospitality. Front desk is very friendly and helpful. The pool side rooms are the best with easy access to the pool and restaurant. The heated pool also adds value to the experience.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this review, March 17, 2014
Dear guest,

We thank you for choosing to stay with us at the Hilton Nairobi and I am very glad that you enjoyed our great hospitality and facilities.

It was truly a pleasure to serve you, and we look forward to welcoming you back to the Hilton Nairobi and any of our Hilton Family of Hotels worldwide in the near future.

Kind regards,

Yours sincerely

MANUELA BRODE I Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed March 9, 2014

The central location was a benefit, especially the proximity to the community market. The shops adjacent to the hotel provided better deals with much less price pressure, and the staff were very helpful in every way. I don't know if staff everywhere in Kenya are as helpful, but the staff and shopping were the best aspect of my stay

  • Stayed March 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this review, March 17, 2014
Dear Guest,
It was a pleasure for us having you as our guest at the Hilton Nairobi, and thank you very much for your nice feedback. We are delighted to hear that you enjoyed every moment of your stay and we appreciate your compliments about our team members helpfulness.

We are glad to note that you were satisfied with your overall experience and look forward to welcome you back again in the not too distant future.

Kind regards,

Yours sincerely

MANUELA BRODE I Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
aberystwyth
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 5, 2014

No frills ; and food was a bit expensive but overall the service was excellent. The swimming pool and sauna and steam room a real bonus for residents. Felt safe and valued at a difficult time for Nairobi.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this review, March 11, 2014
Dear Guest,

Thank you very much for your nice feedback. It was a pleasure for us having you as our guest at the Hilton Nairobi. We are delighted to hear, that you enjoyed your stay and the services . We are also glad you felt safe and valued.

We always strive to satisfy all our guests with professional service, and believe me, your comment makes all efforts, at the Hilton the Nairobi, truly worthwhile.
We are looking forward to welcome you again soon.

Kind regards

MANUELA BRODE I Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, United States
1 review
2 of 5 stars Reviewed March 5, 2014

Old hotel in a very convenient location though. Very pricey for the service. Rooms and lobby need urgent renovations. It doesn’t smell fresh when you arrive. Security at the lobby is a joke. It cannot be compared with other Hiltons at all

  • Stayed February 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this review, March 11, 2014
Dear Guest,

It was a pleasure for us having you as our guest at the Hilton Nairobi.

I regret to see that the physical outlook of our facility did not meet your expectation. I am pleased to advise that we are in the planning process of a master plan renovation that, over time, will take care of the overall hotel facilities and appearance.

As of security, please rest assured that your feedback has been taken very seriously and shared with our chief security officer and his team immediately as we constantly review our procedures and always try to improve even further on our service levels. Thank you for your honest and constructive feedback.

We truly hope you will give us another opportunity to welcome you back to the Hilton Nairobi or any of our Hilton Family of Hotels worldwide in the near future.

With kind regards,

Yours sincerely

MANUELA BRODE I Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
Official Description (provided by the hotel):
In the city's heart, the Hilton Nairobi hotel is next to the craft market and 25 minutes' drive from Jomo Kenyatta International Airport. Enjoy global dishes at the Traveller's Restaurant, try fine Italian cuisine at Sale E Pepe Restaurant or have a pint at the Hilton Nairobi hotel's Jockey Pub. ... more   less 
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International

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