I stayed at the Nairobi Hilton in January with two other colleagues for about 14 days and what a mistake it was. Had we not prepaid the stay, we would have moved out on day one. To start, the hotel was undergoing construction and no one bothered to tell us at the time of reservations. Drilling noise was most annoying. Room service trays left in the hall way for days. Restaurant running out of orange juice at 7:15 AM!! Internet was only free in the lobby and you needed an access code which did not work more than 70% of the time, so you had to keep going back and forth to get a code that worked, unless of course, you paid an additional $22/day, when all other hotels offered it for free. Exorbitant charges at the pool bar! The worst experience you could have with the laundry service that managed to ruin the clothes without any consideration of compensation. Frozen pizzas and canned mushrooms after a good hour wait to be served! I could go on and on. The hotel does not look it has undergone any renovations in ages (I had a broken chair in my room that collapsed when I sat on it!). Not sure how Hilton International allows the use of its name on this shabby place! Don't make the same mistake that we did. Hotel was made fully aware of all this and all they could offer were apologies.
- Official Description (provided by the hotel):
- In the city's heart, the Hilton Nairobi hotel is next to the craft market and 25 minutes' drive from Jomo Kenyatta International Airport. Enjoy global dishes at the Traveller's Restaurant, try fine Italian cuisine at Sale E Pepe Restaurant or have a pint at the Hilton Nairobi hotel's Jockey Pub. ... more less
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- Also Known As:
- Hilton Nairobi Hotel Nairobi
- Hilton International Nairobi
- Nairobi Hilton International