The Hilton Nairobi is well located, right in the middle of the central business district. The personnel is trying its best to make clients feel "like" if they were going to stay in a Hilton hotel. Alas, the elevators only work when they want to (which is pretty annoying in a hotel with so many floors), the carpets in the corridors are old and very dirty, and the rooms are really horrible (the paint of my room seemed nearly as old as I am; my bed was absolutely terrible; the curtains were threatening to fall down as soon as I would pull to close them; the bathroom was totally worn out; and I could hear my neighbors as in a youth hostel...). I thought that I had been unlucky with my room, but I was there with a large group of business people and they all mentioned the same things about their rooms. I am nearly more angry at Hilton than at the hotel management since I have been told by friends living in Nairobi that the poor condition of this hotel is known since years but not mentioned by Hilton, which still advertises the unique experience offered by their facility in Nairobi. Probably time for Hilton to consider protecting its brand image towards its loyal customers by finally telling the owners of what I suppose is a franchised hotel that they have to completely renovate this place or to prepare to re-brand to a one or two star brand...
- Official Description (provided by the hotel):
- In the city's heart, the Hilton Nairobi hotel is next to the craft market and 25 minutes' drive from Jomo Kenyatta International Airport. Enjoy global dishes at the Traveller's Restaurant, try fine Italian cuisine at Sale E Pepe Restaurant or have a pint at the Hilton Nairobi hotel's Jockey Pub. ... more less
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- Also Known As:
- Hilton Nairobi Hotel Nairobi
- Hilton International Nairobi
- Nairobi Hilton International