We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Hotel” 3 of 5 stars
Review of Hilton Nairobi

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save Saved
You added Hilton Nairobi to your Saves list
Hilton Nairobi
4.0 of 5 Hotel   |   Mama Ngina St, Nairobi 00100, Kenya (Nairobi Central Business District)   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Offer
Book Early & Save
Ranked #39 of 106 Hotels in Nairobi
Cairo, Egypt
1 review
“Hotel”
3 of 5 stars Reviewed May 21, 2013

The service is good and staff friendly but the hotel needs refurbishment, especially the bathrooms. Food is also not great. Location is fantastic, especially for business. Cost of rooms is reasonable but food is very exoensive. Overall, hotel is OK

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this review, May 28, 2013
Dear guest,

Your continued patronage and comments are a vital part of our growth, for which we are most grateful and thank you for taking the time to share your valuable feedback with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

We have noted your comment with regards of our facility’s condition especially bathrooms and I am pleased to advise that we are in the process of a master plan renovation preparation, that will see a complete make-over of the Hotel in time to come.

In regards to the our food not being great, I am sincerely sorry that we have not been able to meet your expectations during your recent stay with us. I have shared your feedback with our executive chef and food and beverage manager and corrective measures are currently being worked on.

We appreciate your good comment about our service and team members’ outstanding hospitality and are happy to see you liked the location.
On behalf of the Hilton Nairobi team, I wish to thank you for your honest feedback and this will go a long way to improve our standards and service delivery to our guests.

We are looking forward to welcome you back to the Hilton Nairobi and any of our Hilton Family of Hotels worldwide in the near future.

In the meantime, if I can be of any assistance, please do not hesitate to contact me.

With kind regards,

Yours sincerely

MANUELA BRODE I Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

650 reviews from our community

Traveler rating
    100
    201
    197
    100
    52
See reviews for
54
100
80
353
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Oakland, United States
1 review
1 of 5 stars Reviewed May 16, 2013

The hotel is very dated, smells funny, and has terrible internet access. The internet is extremely flaky and very expensive (about $25 per day). The breakfast is tasty but not a good value ($15 for a continental breakfast). The rooms are small and dated as well.

  • Stayed May 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town, South Africa
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 13, 2013

Never use the HIlton Nairobi - Kenya. They charge you US$320.00 - standard room - for a old hotel with zero free facilities (no wi-fi, no breakfast, no transfer) I have stayed there twice and will never return. Not even drive past the hotel in case i get charged for that too. Bye bye Hilton Nairobi

  • Stayed May 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this review, May 17, 2013
Dear Guest,

It has been a pleasure hosting you at the Hilton Nairobi. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet the guest's expectations.

We note with much regrets about your dissatisfaction and disappointment about your recent stay with us. You sincerely have my apologies for this inconvenience and I am deeply sorry that we have not been able to meet your expectation. However, you being a repeat guest, we value your loyalty, and as our promise to our guests is to make it right and ensure maximum comfort and satisfaction; I personally would wish to meet you during your next visit to Nairobi to actually discuss on this matter.

As of our physical status of our property, I am pleased to advise that we are in the process of a master plan renovation preparation, that will see a complete make-over of the Hotel in time to come.

Our esteemed guest, although we have not been able to meet your expectation, I sincerely hope you will give us another opportunity to welcome you back to the Hilton Nairobi again, to prove to you that we always strive to satisfy all our guests staying with us and any of our Hilton Family of Hotels worldwide in the near future

In the meantime, if I can be of any assistance, please do not hesitate to contact me.
With kind regards,

Yours sincerely

MANUELA BRODE I Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
5 of 5 stars Reviewed May 12, 2013

I was very good to stay in this hotel. The staff takes well care of you and is very friendly. Rooms are clean, the bath room needs attention. The food is good and well prepared. Personally I think this is a good hotel to stay in when in Kenya Nairobi you are in the business center and close to all businesses. The shuttle service is excellent and drivers are very friendly.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this review, May 17, 2013
Dear Guest,

We thank you for taking the time to share your value feedback with us; It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

We are glad to note that you were very satisfied with your overall experience and sincerely appreciate your compliments about the outstanding hospitality of our team members, room cleanliness and excellent shuttle service during your recent stay with us. Believe me, it is comments such as yours that make all efforts, at Hilton Nairobi, truly worthwhile.

Your continued patronage and comments are a vital part of our growth, for which we are most grateful. We look forward to welcoming you back to the Hilton Nairobi again and any of our Hilton Family of Hotels worldwide in the near future.

In the meantime, if I can be of any assistance, please do not hesitate to contact me.

With kind regards,

Yours sincerely
MANUELA BRODE I Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 9, 2013

A real disappointment having stayed at this and other hiltons for some time. A frequent traveller to Kenya and other Africa destinations...this hotel was a nightmare. A mess up (theirs) over the booking coupled with a 'take it or leave it' attitude trying to turn a quoted and booked rate into the rack rate. Room given was noisy, grubby, bathroom was falling to bits and room was tiny and whoever next door slamming the doors into the early hours. Last time I'll be staying here for a while...Ole Sereni or Sankara for me...and if in town, will revert to the Intercon...all cheaper, more convenient and, after this last experience, better quality. Compliment after this rant tho, their door staff/porters are a delight...a shame that the rest of the hotel doesn't live up to their bright welcome and helpful nature.

  • Stayed May 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this review, May 17, 2013
Dear guest,
We thank you for taking the time to share your valuable feedback with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.
We note with much regrets about your dissatisfaction and disappointment about your recent stay with us. You sincerely have my apologies for this inconvenience and I am deeply sorry that we have not been able to meet your expectation.

After looking into our records with the reservation office, we indeed confirmed that the mistake was done by us and I sincerely apologize for the inconvenience caused to you. To demonstrate our commitment to guest satisfaction, we already refunded the said amount for this stay which should be visible in your bank account shortly. Furthermore, we have put corrective measures in place to ensure this does not happen to you again or any other hotel guest in future.
Please accept my sincerest apologies for the manner in which you were treated by our team upon your arrival and please be assured that this was by no means the intention of the team. I do understand your frustration regarding our promise in regards to the upcoming master plan and we do acknowledge that the property is dated.
We thank you for your nice compliments about the helpfulness of the porters. Believe me, it is comments such as yours that make all efforts, at the Hilton Nairobi, truly worthwhile.
I sincerely hope you will give us another opportunity to welcome you back to the Hilton Nairobi again, to prove to you that we always strive to satisfy all our guests staying with us and any of our Hilton Family of Hotels worldwide in the near future.

In the meantime, if I can be of any assistance, please do not hesitate to contact me.

With kind regards,

Yours sincerely

MANUELA BRODE I Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ankara, Turkey
1 review
2 of 5 stars Reviewed May 8, 2013

old hotel, rooms are average even less. the staff are friendly and helpfull but always looking into your eyes waiting for money. the breakfast very poor and limited. but the staff dealing with breakfast are very care, smiling face and helpful. shortly it's a poor Hotel to be a Hilton!

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 8, 2013

The staff at the Hilton in Nairobi are helpful and always smiling. You truly feel welcome and appreciated right from the door. I loved the coffee plus the extra large and spacious washroom :-)
It might be a bit in the bummer in that its right in the middle of the city sao the environment is a bit overractive.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this review, May 17, 2013
Dear Guest,

We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and have always taken pride in ensuring that our guests have the feeling of it being a home away from home.

We thank you and appreciate the great compliments about our team members hospitality, which really made you feel very welcome and a feeling of home away from home. I am also pleased to know that you loved our coffee and our spacious washrooms. We are glad to note that you were satisfied with your overall experience. Believe me, it is comments such as yours that make all efforts truly worthwhile.

Your continued patronage and comments are a vital part of our growth, for which we are most grateful. Therefore we very much look forward to welcoming you back to the Hilton Nairobi and any of our Hilton Family of Hotels worldwide in the near future again.

With kind regards,

Yours sincerely

MANUELA BRODE I Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hilton Nairobi? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Official Description (provided by the hotel):
In the city's heart, the Hilton Nairobi hotel is next to the craft market and 25 minutes' drive from Jomo Kenyatta International Airport. Enjoy global dishes at the Traveller's Restaurant, try fine Italian cuisine at Sale E Pepe Restaurant or have a pint at the Hilton Nairobi hotel's Jockey Pub. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Despegar.com, Expedia, Orbitz, Priceline, Agoda, Cheap Tickets, TripOnline SA, Hotels.com and Tingo so you can book your Hilton Nairobi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International

Owners: What's your side of the story?

If you own or manage Hilton Nairobi, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.