Ok, I almost chopped off my husband's head off when he booked this hotel and I read the reviews. I was total discouraged by what I had read and the plan was to spend just one night and move to a different hotel. Seriously! This is one of the best hilton hotel yet! We were greeted at the front desk by Ezekiel who was full of smiles at about 1am. Since my husband is a silver honor member, we were put on the 9th floor, with a fantastic view, away from the noise and the bustle of the early morning rush. The rooms are very clean, the bed is amazing. The entire decor of the hotel starting from the lobby to the restaurant is vintage. Yep the rooms still have old fashion televisions but who cares! As long as I can watch all the cable channels. Breakfast is fantastic with a wide variety of options the dinner buffet, not so much. Everyone is very friendly and polite. I will definitely stay have over! and over!

I travelled to the Hilton Nairobi in September for a work event. The service pre-event and at the hotel was excellent. Staff were always helpful and went the extra mile to ensure you had everything you needed.

The best rooms are the lower rooms located around the pool. Outside of this, all of the rooms could do with a refurbishment (modern televisions, some new soft furnishings etc).

Would recommend to business travellers and those looking for a central stop gap if travelling through Nairobi to somewhere else.

We stayed in a room on one of the executive floors. While the decor is slightly outdated for a hotel in this class, the service was impeccable. We stayed two nights and I asked about a late check out. Querying my flight details I told them I had train in the evening. It wasn't a problem if I wanted stay until 6pm! The staff couldn't be more accommodating. There was a good range of food and drinks available in the lounge. We enjoyed our stay here.

The best thing about this hotel is the friendliness and helpfulness of all the staff. Apart from that, there are not a lot of good reasons to stay in this old, tired hotel. Everything is old- bathrooms, air con, TV, beds. Breakfast is fine and it is clean enough but I expect there are better places out there for the cost,.