I had read the reviews before I booked at the Nairobi Hilton. I was advised not to expect "true Hilton" ... eg not as posh as some might be. Fair enough, it is in an area which struggles economically so that seems appropriate. And, there are parts of the hotel and rooms that do seem "tired" but they were clean and I felt safe and those are always the most important factors to me.
While I was there I became ill. The staff called in a doctor for me and provided all kinds of care and assistance. I was blown away. I was alone in a foreign country in a neighborhood I was not familiar with or comfortable in and they made sure I was safe and comfortable and well taken care of. Truly, an amazing experience. Kudos to Ann (manager) and other staff who she engaged to make what could have been a horrible stay for me, rather pleasant (which given my illness was a huge feat!). Good job Nairobi Hilton! I hope to return to your fine establishment!
I really liked looking out over the archives building .. great people watching ... there are lots of...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 22, 2012
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We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations.
We have noted your comment with regards of our facility status, I am pleased to advise that we are in the process of a master plan renovation preparation, that will see a complete make-over of the Hotel in time to come. Flat screen televisions will however be installed before the end of 2012. Nevertheless, we appreciate your comment that our rooms are clean and secure.
I am indeed saddened to hear that you got ill while staying with us and I do hope you have now fully recovered. I am personally grateful to note that our team members came in handy to ensure your comfort and safety which gave you a feeling of ‘home away from home’ during this time. I have already shared your very nice compliments with our Journey Ambassador Ms. Ann Kanja and the entire Hilton Nairobi team.
We are glad to note that you were satisfied with your overall experience. Believe me, it is wonderful comments such as yours that make all efforts truly worthwhile.
Your continued patronage and comments are a vital part of our growth, for which we are most grateful. We look forward to welcoming you back to the Hilton Nairobi again and any of our Hilton Family of Hotels worldwide in the near future
In the meantime, if I can be of any assistance, please do not hesitate to contact me.
With kind regards.
MARTIN VOSKAMP I General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.