Unbiased Review : Been staying at this hotel for too long; since franchise seems in need of funds: room furniture, TV sets, just about working fridges bathrooms nothing as changed since with age four decades
Airlines/tour operators are already moving to other hotels around Nairobi,
Good sleep quality after a long haul flight or safari by deluxe poolside rooms is not possible
due to disturbance, nuisance from health club members- families, worse on weekends. Members take Guest Balcony space outside these rooms.
Prior to my recent stays I had written to the General Manager requesting on the pool’s early opening hours to be reviewed as shown on Hilton’s website as 0700am local time. Hilton’s Customers Services in Dallas also forwarded the request. The GM rather kept very early opening hours for a couple of local health club members who start as early just after 0600am. The operational manager was equally unwilling to follow the Hilton’s website timings as has been for very many years of 0700am. 0700. Now here at Trip advisor we will see a somewhat mushy standard response.
Hotel needs to maintain some decent repute with need to clamp down on to ‘ladies of nights’ walking in bad outfits into the Bar,
Previously trained concierge staff, is outstanding..
Service standards are fairly good. But hotel rate is NOT value for money, five star facilities but merits three star ranking
- Official Description (provided by the hotel):
- In the city's heart, the Hilton Nairobi hotel is next to the craft market and 25 minutes' drive from Jomo Kenyatta International Airport. Enjoy global dishes at the Traveller's Restaurant, try fine Italian cuisine at Sale E Pepe Restaurant or have a pint at the Hilton Nairobi hotel's Jockey Pub. ... more less
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- Also Known As:
- Hilton Nairobi Hotel Nairobi
- Hilton International Nairobi
- Nairobi Hilton International