We booked this hotel for my sisters 30th Birthday in our in between days from our overland tour to hopefully get some nice luxury to review for the next leg and celebrate in style. I have never been so dissapointed in a supossed 5 star hotel in my life and Ive stayed in a lot. The rooms are tired the aircon barely worked One of the staff tried to get us to "donate" money to them to cover a debt- (Kept it in their bellhop hat when we got home from dinner), the hairdryer needed to be fixed- which concerned me a little to actually use it being such a dangerous device. The staff tried to over charge us for an extra night that we had already paid for and mini bar charges that we didnt even know were missing because they were never placed there by house keeping before we went into the room. The drinks in the bar are over the top- it may be a 5 star hotel but we were in Africa I shouldnt be paying what I would in a Hilton in Perth Australia in Nairobi in Africa. Our friends stayed at another 5 star hotel that included breakfast and was cheaper with the exact same facilities and had a lovely time. When I complained to the hotel and then central reservations about this they couldnt have cared less apart from the the staff asking for money from us- especially after the bad time we had I would have expected better. I have stayed at the Hilton in Perth and a few other locations and for my money I would stay in the holiday inn chain pay less or try for another 5 star hotel centrally. Over priced and badly needs a full renovation. Also in stinking hot weather we also had to put up with the power being out for 6 hrs when the aircon was already not working properly. Needs to improve in all areas. Can you give less than a 1 rating?????
- Official Description (provided by the hotel):
- In the city's heart, the Hilton Nairobi hotel is next to the craft market and 25 minutes' drive from Jomo Kenyatta International Airport. Enjoy global dishes at the Traveller's Restaurant, try fine Italian cuisine at Sale E Pepe Restaurant or have a pint at the Hilton Nairobi hotel's Jockey Pub. ... more less
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- Also Known As:
- Hilton Nairobi Hotel Nairobi
- Hilton International Nairobi
- Nairobi Hilton International