Nice hotel in the CBD with very good security. I spent a couple of nights here with 3 friends over Christmas, we arrived late around 20:00 on Christmas Eve and proceeded to check-in when the problems started. I made our reservation back in November but with Hotels.com rather than direct with the hotel, they had difficulty pulling up the reservation despite me having a copy of the reservation information and the correct credit card, at which point they told me that wasn't the card I used despite it tallying with the invoice. After a while they pulled up a reservation which was in my name but had an American address on it, we proceeded to go up to the room, but when we got into it there was only 2 beds instead of 3. I had booked a triple as there was 3 of us, not two! We called up room service and they assured us they would get another bed sent to the room while we had dinner.
The hotel has 3 different restaurants from what I could see, an Italian, Indian and the main one, at the time the Italian was closed for refurbishment, we opted for the Indian which was pretty good food, though I had a cocktail which wasn't very good. When we got back to our room over two hours later the bed still hadn't been delivered up to the room and we had to make several more calls to get this sorted out, by the time a bed arrived it was about 1am, we also needed to get further towels as there wasn't an adequate amount.
The rooms were clean and of an adequate size with A/C TV's ironing boards and laundry services. The hotel also has a pool which is a nice size and well maintained and has several bars to go to, gym, and business centre. One of my friends did enquire about the barbers as he wanted to get a wet shave and haircut and was advised by reception that it would be open at 9am in the morning. When he went down the next day he was advised the barber was off for the next 2 days!
Overall the stay was fairly enjoyable and the hotel certainly has plenty of facilities and is of a modern standard, but the service just really let the place down, staff were polite but there just seemed to be a lack of been able to get anything done. I have now got back home and found that I have been charged twice for the room so I'm now going to have to try and get this money back which is just going to be a hassle. I would probably recommend this hotel as it was fairly good value but if you can get somewhere of equal standard for the same price I would think about heading there.
- Official Description (provided by the hotel):
- InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more less
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- Also Known As:
- Intercontinental Nairobi Hotel Nairobi
- Nairobi Intercontinental