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“A home away from home, thanks to Nairobi's best concierge” 5 of 5 stars
Review of InterContinental Nairobi

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InterContinental Nairobi
5.0 of 5 Hotel   |   City Hall Way | PO Box 30353, Nairobi 00200, Kenya   |  
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Ranked #29 of 130 Hotels in Nairobi
Washington, DC
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“A home away from home, thanks to Nairobi's best concierge”
5 of 5 stars Reviewed January 4, 2011

When the concierge at a hotel goes to the trouble of getting you a local cell phone for your week's stay, personally takes you on a walking tour of Nairobi, and then shares a meal with you at a Kenyan restaurant known only to locals, you know that you've found a home away from home. Concierge Jacob who did all those things, was just one example of a staff of overachievers who made my recent stay at the Intercontinental a joy from beginning to end. Back for the first time since 1971 when I was a U.S. Peace Corps volunteer, the Intercontinental is still in remarkably good shape with spacious rooms, a great pool for lap swimming, and a verandah restaurant that has to be one of the best in town. While it is surrounded by highways and bustling city life - which can make for a bit of noise in the rooms - the Intercontinental is an ideal jumping off spot for getting to Nairobi's must sees, like the Giraffe Center, Uhuru Park, and the Elephant Orphanage. As I prepared for my journey to Kenya to attend a wedding, concierge Jacob sent numerous emails confirming arrangements for my stay. But I couldn't know the true measure of his magnanimity or that of his colleagues at the Intercontinental until I actually arrived; Nairobi and Kenya can have no better ambassadors than they.

  • Stayed December 2010, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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681 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hafnarfjordur, Iceland
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed December 29, 2010

This hotel is quite old but well maintaned so it has its standard. We liekd the buffet at the restaurant very much. it was on December 24th and we got our turkey there, quite good actually. The rooms is good but as always in Africa the price of the hotel is unacceptable for what you are getting. But then agian they are all in it togeather.
Service was good and friendly an food prices are ok.
Good option if you want to stay downtown Nairobi.

  • Stayed December 2010, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Mexico
Level Contributor
82 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 stars Reviewed December 15, 2010

Spent 6 nights...had to wait in line for more than 15 minutes to check-in...and this happened in the Priority Club desk...staff were friendly (esp. Restaurant and Kitchen staff..personnel at Front Desk looked weary)...Lobby area would look like what you'd expect from an InterContinental but once you get to your room, it's a whole different story...the size and cleanliness of room were no issue...furniture were quite old and needs to go..had torn curtains with duct tape to "cover the holes?"..the bathroom was shocking...it felt like a bathroom you'd find in a bad hostel..it had stains all over the wall, sink, bathtub, etc...to be honest, it was kinda nasty...housekeeping were friendly too but everytime I had a request (laundry, towels, etc) it would take them at least 2-3 hours that a couple of times I completely forgot I called them in the first place...I still don't understand how guesthouses include WiFi in your US$20 room yet the InterContinental still charges this service to their guests...location was the main reason we stayed here since it was a couple of blocks from Conference Center...not a place I'd stay if I were on a Leisure trip.

  • Stayed November 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
Level Contributor
171 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
3 of 5 stars Reviewed December 7, 2010

An over fullconference hotel..depiste booking six months ago people sin out groups till not getting their rooms. or then only after midnight whilst being cleaned. ITotall full an dservices suffer as a result. It seems top dollar pays over long term reservcations. As busy attracting conferences the poolsid e and garden is used as a venue so not possible to swim or lie./relax outdoors the week I was there unless surrounded by suited men.
Thel ifts dont function well so either go newhere or are long delays to get to rooms. Rooms OK but very out dated. The chrome on my bathroom fixtures had been worn thorugh to the brozne/brass below and the seal around the bath ( obviuolsy renewed many thimes) had black mouldy patches in the hard to reach areas. the floor was stained.
Littel no AC in the crowded gym so smelly and offputting.

Cahrging for room an dwi-fi internet outragous in this day and age
I think it could go back to its former self with a face lift upgrade and some realistic management for conferences. As it is I wont come again but with a little thought put in to renovations and staff attutudes I might

  • Stayed December 2010, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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New Delhi (Delhi), India
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 20, 2010

Its situated in the heart of the city Nairobi and offers nice views. Buffet breakfast is just awesome with quite a no. of varieties. Staff though very slow in responding, but overall its a nice place to stay.

  • Stayed August 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinental_10, Manager at InterContinental Nairobi, responded to this review, November 24, 2010
Dear Guest,

Thank you for taking the time to write a review about The InterContinental, Nairobi.

We are delighted to hear that you enjoyed your stay at the Hotel and please be assured that we have taken note of the slow response time in service. InterContinental Nairobi promises to deliver breakfast buffet in style and efficient service for when you are back here to stay with us.


We look forward to hosting you at the hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penzance, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed November 12, 2010

We had booked connecting rooms - and had these confirmed by the hotel - only to arrive to find there were none available. No help was given to fix this problem.
The lobby was shabby, with curling up carpet and unfriendly staff.
The rooms were disgusting.... cheap and nasty, both the bath tap and the overflow cover came off in my hand. There were brown stains on the bathroom floor, mould up the walls and flaking and peeling paint. I didnt actualy want to get in the shower to wash!
The restaurant food was poor and the service really slow.
It was more like a cheap two star travel lodge. Ideal for a quick stopover but dont expect decent standards.

  • Stayed October 2010, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Istanbul, Turkey
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed November 11, 2010

Like most Intercontinental, the InterCon in Nairobi was comfortable with large rooms and a stone's throw from Uhuru Park. The staff was exceptionally helpful and went out of their way to make sure that everything was fine. The hotel's has good conference facilities and several meeting rooms. The breakfast spread was large and great value for money. The hotel's security is also good which made one feel safe and comfortable.

  • Stayed February 2010, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#14 Family Hotel in Nairobi
#21 Luxury Hotel in Nairobi
#21 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Official Description (provided by the hotel):
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental

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