I happened to visit Nairobi as I was attending a memorial for my brother…As a regular guest at the Sena hotel they were booked full and I could only get a room here. What I can say about the staff is that they will go the extra mile to ensure that everything goes excellent. When they found out the reason for my visit, they sent me a condolence card signed by most of the team (a first in the 20 odd years that I have been travelling). They went out of their way to even enquire if I wanted someone from the hotel to accompany me. The hotel itself is a little old although it maintains the InterContinental touches and service. Rooms are good although you should try as much as possible to book the Deluxe rooms – they are on higher floors and recently renovated – I was moved after signing on to their loyalty program. The guest relations and house keeping at this hotel make the place worth visiting as they are genuinely open in how they treat you and will go the extra mile. The GM invites guests for a cocktail weekly which was a nice touch as I got to meet him and his senior management team. The only negative experience is the room service which took a long time. However, the guest relations compensated for the wait which was fair. All in all, a nice place that I will definitely be staying
- Official Description (provided by the hotel):
- InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more less
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- Also Known As:
- Intercontinental Nairobi Hotel Nairobi
- Nairobi Intercontinental