I am a frequent traveler to Nairobi and I have stayed at the InterContinental Nairobi a few times. Last year I traveled to the hotel and to be honest I was slightly disappointed. The internet was not working so well and they didn't have enough towels!! I had to wait for one hour for a towel!! My room was also not quite what I was used to at InterContinental Hotels. All in all I didn't think that i would go back there!
I decided to give the hotel another chance as the staff promised me that this was a one off experience! You know to be honest I never really believed that but decided to give them another chance as the hotel is quite close to my place of work. I was so glad that I did this!!! From the moment I checked in the experience was turned around! I came in around 18:00 and my room was ready but what was more impressive was that I did the check in in my room!!! I didn't have to wait in the queue!! The room was much better than the last time - they have spent some money putting new soft furnishings in the room and it really makes a difference. The food presentation is a lot better and overall the quality and variety impressed me. I must say the room attendant was really fantastic, she was so friendly and really accommodating. I told her that last time I had to wait an hour for towels and was glad to see that there were some in the bathroom already...that night I went to my room and I had an extra two towels(this continued till the end of my stay).
All in all I really am glad I gave them another chance and it was really a turn around. The entire team seems really switched on to my needs and I felt really cared for.
Try it out - its definitely a place where they take their promises seriously!
- Official Description (provided by the hotel):
- InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more less
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- Also Known As:
- Intercontinental Nairobi Hotel Nairobi
- Nairobi Intercontinental