This probably once was a great 5* but it has not been maintained well. The rooms are more like a 3* hotel- adequate but worn, with musty, mildewy carpet (yuk), a stained bathtub, mildew on the rubber anti-slip bathmat, and a chipped sink. I couldn't get the shower to dispense water at an agreeable temperature.
Service is erratic- like using the wireless internet in your room requires getting a code for which you call guest services, who refer you to the business center, who call you back 10mins later. On top of that the internet pricing is silly- no 24r access available and pricey. The safe in my room was locked- they came to open it after i asked but it show the lack of attention to detail.
The gym was closed for an unspecified period when i was there- too bad if you took this 5* hotel because of its facilities. The outdoor pool is OK but I prefer the one at the Serena hotel.
What the hotel has going for it is the location- walking distance to shops, restaurants etc. Also nice are the large windows that open (with mosquito netting) as Nairobi's climate can be very pleasant so i just had the window open all day.
However, for this price i would expect better service and better facilities.
- Official Description (provided by the hotel):
- InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more less
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- Also Known As:
- Intercontinental Nairobi Hotel Nairobi
- Nairobi Intercontinental