This was my 2nd stay at this hotel in the period of 3 months since July to Sep. 2009. The first stay was a noisy one,. check in was slow and rooms were smelling of paint and I excused the poor service as a result of renovation. My sceodn stay was a night mare. I booked online and when I arrioved after waiting for over 40 minutes to get checked in. I requested and wqs told that I will be charged the USAID rate. a day before my departure I decided pay my bills as I was levaing early. Not only was I not charged the USAID rate as my identification was confirmed as an employee, but my bill has even shot up beyond the internet rate. The staff at the front desk was so slow and guest either checking in or out were so fed up. the Front office manager himself was a disgrace as he was busy doing one thing or the other and could not marshall nor direct his staff. It took me two hours to get hearing and even then I had to pay way over what I was entitled to. Checking out the next morning was another nightmare. the front office staff were very very slow processing check out information even for guest like me who had settled their accounts the previous day. Its either the PC and network server is old and obsolute or the staff were absoluetlyincompetent. I believe the latter was the case though. the staff will be attending to one customer and speaking on the phone to another and trying to help a third. the whole business is disorganised and I dare say that the hotel management should do a revamp of its staff.
- Official Description (provided by the hotel):
- InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more less
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- Also Known As:
- Intercontinental Nairobi Hotel Nairobi
- Nairobi Intercontinental