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“Quick Business Stopover in Nairobi enroute from Washington, DC to Jakarta, Indonesia” 4 of 5 stars
Review of InterContinental Nairobi

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InterContinental Nairobi
5.0 of 5 Hotel   |   City Hall Way | PO Box 30353, Nairobi 00200, Kenya   |  
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Ranked #28 of 96 hotels in Nairobi
Dover, Delaware
1 review
“Quick Business Stopover in Nairobi enroute from Washington, DC to Jakarta, Indonesia”
4 of 5 stars Reviewed July 27, 2009

I have stayed there manytimes since the mid 80s. Used to be a lot nicer. But the food is still very good and the rooms are spaceous and comfortable. Security is treated as very important by the Hotel's management.

Also stayed at the Hilton and Safari Club during some of my many visits to Nairobi. They were nice but the location was less desirable.

  • Stayed June 2006, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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499 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Austin, Texas
Top Contributor
120 reviews 120 reviews
108 hotel reviews
Reviews in 89 cities Reviews in 89 cities
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed July 17, 2009

Had a few free nights from priority club so decided to stay at the IC Nairobi.

Pros
Good Concierge
Good Location
Great Indian restaurant

Cons
Service other than restaurant was horrible.
Check in staff was rude and unhelpful.
Elevator broken
Mirror in our bathroom was broken 2 days to fix it.
Internet was slow and not free.

Big thumbs down.

Very unimpressed with this IC

  • Stayed July 2009, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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London
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed July 8, 2009

Discriminated on for being a Kenyan woman. The staff are very narrow minded and outdated reasoning.

My advice to Kenyan women living abroad, if you happen to go to Kenya, do not make the mistake of staying at the Inter-Continental because you will be embarrased and humiliated like I was.

  • Stayed December 2007, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore, India
Top Contributor
108 reviews 108 reviews
71 hotel reviews
Reviews in 41 cities Reviews in 41 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed June 14, 2009

Had to stay overnight on a flight back to India because of a delay. The stay was more than pleasant. The food at the hotel restaurant caters to almost every major world cuisine so you will not feel out-of-place. The rooms are more than comfortable, spacious and luxurious.

The hotel will even arrange a safari trip for you if you want to be adventurous and embark on one.

The hotel lives upto the high quality international standards that the intercontinental name is associated with.

  • Stayed August 2006
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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mumbai
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 22, 2009

This hotel as such is really okay. There is ample of security on EVERY floor so it is pretty scary up there. The hotel rooms as such are satisfactory. The spa and swimming pool are really well kept. The staff is very very helpful and the food is also nice. There is strict security checking at the gate. The view from the room is okay as his hotel is situated in the heart of the city and there are buildings around as well. I would suggest this hotel to tourists as it certainly will solve your purpose.

  • Liked — the hospitality and friendly atmosphere with the staff
  • Disliked — i found the lobbies a little dark and dingy
  • Stayed May 2008
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Oslo
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 9, 2009

I can never understand why this expensive business hotels charge you a fortune for internett in the room. Waiting 20 minutes for check at the front desk is also very bad.

  • Stayed April 2009, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Chicago, IL
Senior Contributor
34 reviews 34 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed April 7, 2009

The hotel is clean but old. Someone tried to break into our room at 1 am. The security manager and hotel manger did nothing to address the problem. I would not recommend staying here.

  • Stayed March 2009, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Luxury Hotel in Nairobi
#22 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Nairobi 5*
Official Description (provided by the hotel):
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental

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