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“Booked becuase of Brand name - Pick a different hotel” 2 of 5 stars
Review of InterContinental Nairobi

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InterContinental Nairobi
5.0 of 5 Hotel   |   City Hall Way | PO Box 30353, Nairobi 00200, Kenya   |  
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Ranked #28 of 96 hotels in Nairobi
Chicago, IL
Senior Contributor
34 reviews 34 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
37 helpful votes 37 helpful votes
“Booked becuase of Brand name - Pick a different hotel”
2 of 5 stars Reviewed April 7, 2009

The hotel is clean but old. Someone tried to break into our room at 1 am. The security manager and hotel manger did nothing to address the problem. I would not recommend staying here.

  • Stayed March 2009, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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498 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Geneva
Top Contributor
51 reviews 51 reviews
51 hotel reviews
Reviews in 40 cities Reviews in 40 cities
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed March 1, 2009

For what we paid (almost 400 dollars) the hotel is no value for money. It is a typical 5-star of a previous generation. Rooms are rather small, even at the club floor level. No major complaints, but it shouldn't have costed more than $ 200. The outdoor pool is small, don't expect too much.

  • Stayed February 2009, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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London, United Kingdom
Top Contributor
233 reviews 233 reviews
218 hotel reviews
Reviews in 166 cities Reviews in 166 cities
382 helpful votes 382 helpful votes
4 of 5 stars Reviewed January 20, 2009

Have stayed here many times over the years and am pleased to say that the Intercontinental has improved during that time. The rooms are very average in quality, but spacious and well equipped with minibar, sitting area, safe, desk and irons. My bathroom was very small and a little dated but clean. My hairdryer and one bedside light did not work, but then this is quite usual here. The room has big ceiling to floor windows that open but the noise from the very busy road below meant I had to keep them shut all the time.
The best things about the IC are the restaurants and the friendly service. The pool is heated but small and the sunbathing/bar area very busy.
Very centrally located.

  • Liked — Restaurants
  • Disliked — Not everything works in the rooms.
  • Stayed January 2009, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
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London, United Kingdom
Top Contributor
58 reviews 58 reviews
25 hotel reviews
Reviews in 32 cities Reviews in 32 cities
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed October 1, 2008

A good hotel, well managed with really thoughtful staff on the Club floor. African hotel experiences range from the surreal to the exquisite - this comes close to the latter. It's not pretty and the pool could be better - but you are in the middle of Nairobi!

If you are staying in a Club room (which I recommend) then you can avoid reception and go straight to the 6th floor to check in. Drink? Towel? When I found I'd lost my mobile phone charger the staff went looking for another guest with the same model and borrowed the charger for me. Outstanding.

Breakfast in the Club Lounge is good, as is the Indian restaurant. The pool bar is OK, while the main indoor bar is ugly and badly-lit. Sunday Brunch round the pool with a band is good, but very popular with screaming children...!

The concierge is pro-active and very helpful, and can organise for a car and driver to be paid shillings in cash and charged to your room in dollars.

I stayed in an ordinary room on another occasion and it was much more basic, rather tired, and the room service was markedly less responsive. Go Club and you'll be happy.

  • Liked — Thoughful service
  • Disliked — Baths not full size...
  • Stayed September 2008, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
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Mahe Island, Seychelles
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 31, 2008

We held a series of meeting in Nairobi this year (5) and were lodged at the Intercontinental. Hotel is ok and service is good except 2 things: overbooking management and confusion in room pricing. Even though I was on their frequent visitor program, I had to suffer from differences in price, and waiting for hours before getting a room although it was booked in advance by the company and my card should guarantee me "fast" check in.
Apart from that, stay was nice. The rooms are quite nice although a bit old, and there is barely no difference between a superior and a deluxe room (while there is 100$ gap between the two). I heard from colleagues that their standard rooms are not so good. As part of a big hotel chain, if you are used to Intercontinental, rooms look like the same
You appreciate the reliable Internet speed which is sometimes difficult in East Africa.
The food was quite good.
And for business, the location is well centered, but not suited forsightseeing.

  • Liked — Friendly staff
  • Disliked — Overcrowded
  • Stayed July 2008, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Boston
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed August 6, 2008

We stayed in this hotel on the first night of a safari. We arrived about ten at night and left about ten the next morning so our experience was limited. It is a modern hotel with all the amenities you might expect. The room was very nice as was the staff. Breakfast was in a very large pleasant room next to the pool. The public areas were appealing and comfortable. The hotel is close to all the major public government buildings although we only saw them from a car. This is certainly a good choice for an overnight before or after a safari.

  • Liked — Comfort/staff
  • Disliked — Liked everything.
  • Stayed July 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hong Kong
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 26, 2008

The breakfast there is very great! Delicious & top class. ^^
Very nice room with all the facilities we need. Both air con & warming is available.

  • Liked — Breakfast & full amenities
  • Disliked — Nothing ^o^
  • Stayed July 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Luxury Hotel in Nairobi
#22 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Nairobi 5*
Official Description (provided by the hotel):
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental

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