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“Confortable hotel, a bit old.” 3 of 5 stars
Review of InterContinental Nairobi

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InterContinental Nairobi
5.0 of 5 Hotel   |   City Hall Way | PO Box 30353, Nairobi 00200, Kenya   |  
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Ranked #30 of 134 Hotels in Nairobi
Brussels, Belgium
Level Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Confortable hotel, a bit old.”
3 of 5 stars Reviewed July 7, 2014

The room was confortable and nice although a bit old. The tv was still an old model. Bathroom was new and pleasant. The staff is pleasant and helpful. The security to get in and out was very tight. Breakfast was nice. We ate once in the indian restaurant and was nice. They have a bar by the pool where you can have something to eat at night. It s a bit slow but acceptable food.
The area by the pool is nothing extraordinary but it was pleasant to seat outside although rather chilly in the evening in June. They provide you with some blankets.
The gym was terrible in my opinion, very small and sufocating. I never used but it was packed with people using it.
Good hotel, confortable enough but it s not big luxury.

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager - IHG Africa at InterContinental Nairobi, responded to this review, July 15, 2014
Dear Alberttinne,

Thank you for staying with us and taking the time to leave a review.

We are very happy that you liked the room, the staff service and the security. Thank you also for your feedback regarding the gym. This is in our plan for improvement

We look forward to the pleasure of welcoming and serving you again at InterContinental Nairobi

Warm Regards,

Karl Hala
Regional General Manager - IHG Africa
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686 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
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English first
1 review
5 of 5 stars Reviewed July 7, 2014

I would like to thank the Hotel staff from the Security to the Floor attendant for top notch service.

The Restaurant at the pool was superb with sumptuous meals and grilled Meat at the pool bar.

I would personally recommend Mr. Assad of the Concierge who proved to be a Goodwill Ambassador for the Hotel;this is concierge at its best.

Thank you The mamagemnt for bringing aboard the best.

Heng Hua

Room Tip: Room on the 6th floor though if not a member you pay extra $70 per day.
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, July 14, 2014
Dear heng h,

Thank you for taking the time to provide us with your kind review.

I am delighted you enjoyed your recent stay with us; in particular the service provided by the staff. Please rest assured I will pass your lovely words onto Mr. Assad.

We look forward to welcoming you back to InterContinental Nairobi in the near future.

Kind regards,

Karl Hala
Regional General Manager, Africa
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nairobi
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 3, 2014

I have spent four most enjoyable and memorable days in Nairobi at the Intercontinental. Service is exceptional, all the staff consistently professional, warm, engaging and considerate. A regular traveller, this is service one rarely experiences! The rooms are spacious, internet strong, and a good variety of places to eat.
I walked to the local city centre market and explored nearby shops. As a woman alone I felt safe at all times and found local people most helpful in directing me to the places I wanted to visit. Staff at the shops went out of their way to locate a particular item, found a block away and brought to me. All Kenyans take seriously and enjoy their status as a tourist destination, one that is currently challenged. Let's hope it rebounds very soon as this is a wonderful place to visit.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, July 4, 2014
Dear jennynbo,

Thank you so much for taking the time to write such a lovely compliment about our hotel.

We are very delighted to hear that we deliver exceptional service to our guests and that you call us a De Luxe hotel. Furthermore, we are very happy that we could contribute to make your visit to Nairobi a memorable one.

We look forward to welcoming you again for another great stay.

Sincerely,

Karl Hala
Regional General Manager, Africa
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Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 30, 2014

Thoroughly enjoy staying at this hotel.
Yes it is a little old however it is very well maintained, there are new televisions now and the beds as always are very comfortable.

The gym is a little bit small but has a very good selection of equipment which is well maintained. While it is a little dated I have been to many hotel gyms with brand new equipment half of which do not function as required or are in a state of disrepair.


Food is quite good and they will make to request.

Service is excellent checkin was without issue and the concierge was knowledgable and helpful as is the security. Which is tight but very friendly and efficient.

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, July 2, 2014
Dear JonniP,

Thank you for your 5 star rating.

We thank you for your feedback about our very comfortable beds, good food and tight security.
More than that, we are glad that you recognized our team members as friendly and efficient.

We will be pleased to have you as our guest in your next visit to Nairobi.

Regards,

Karl Hala
Regional General Manager, Africa
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Nairobi, Kenya
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 30, 2014

We had a conference, we had forgotten the contact person's name. The staff treated us with courtesy as we tried to get someone to help with the information needed for setup. From the security to the staff, it was truly an African hospitality experience.
Kudos, keep up the great service

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, July 2, 2014
Dear Herine O,

Thank you for staying with us. Thank you also for recognizing our staff as being amazing and courteous. They really are a pleasure to work with!

We look forward to your next visit.

Sincerely,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kanpur, India
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed June 19, 2014

we stayed one night as a transit guests arriving from masai mara in the afternoon and leaving the next morning. hotels is old and in a dilapidated state, bad rooms outdated bathrooms. location is good though close to cbd.

  • Stayed June 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, June 26, 2014
Dear sushil59

Thank you for choosing InterContinental Nairobi as your host during your recent visit.

I truly appreciate that you have allowed us the opportunity to learn about your recent experience, and I also appreciate the comments you have provided. Please be assured that we do take all feedback and suggestions seriously, and will look into them accordingly.

All of us here at the InterContinental Nairobi look forward to hosting you again in the near future.

Kind Regards,

Karl Hala
Regional General Manager, Africa
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Bengaluru (Bangalore), India
Level Contributor
84 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed June 18, 2014

Stayed there for 8 days while on Business trip to Nairobi. Being close to Parliament and other government buildings the hotel is very secure. A good place to hold business meetings. You can see politicians and other high profile guys coming-in going-out for meetings. The rooms are neatly done, not so great. All the basic amenities are available. Depending on the room, view outside would vary. Would recommend you take room with view of Uhuru Park. The restaurants - The Terrace and Bhandini are good. Among these I would prefer The Terrace. The breakfast buffet is fine though not much choices available. Almost everyday you see same kind of menu repeated. Don't their in-house chefs know no African or Kenyan food for that matter to cook or the continental breakfast? Was really tired and bored of eating there everyday, had not choice but to eat before heading for office. Internet works fine, not very high speed though. That said, hotel is good option if your work is close to Central area, government buildings or KICC.

Room Tip: Ask for room with view of Uhuru Memorial Park/Garden.
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, June 26, 2014
Dear Kunal L

Thank you so much for choosing Intercontinental Nairobi for your recent stay in Nairobi. I am delighted that you found our hotel secure and liked our rooms and restaurants. Thank you for sharing your concerns regarding variety of breakfast. Your feedback will assist us in ensuring that we exceed the expectations our guests have rightfully set before us.

Thank you again, and we look forward to welcoming you back to InterContinental Nairobi in the near future.

Kind Regards,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#21 Luxury Hotel in Nairobi
#21 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Official Description (provided by the hotel):
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental

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