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“Good hotel, quite expensive and average service” 4 of 5 stars
Review of InterContinental Nairobi

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InterContinental Nairobi
5.0 of 5 Hotel   |   City Hall Way | PO Box 30353, Nairobi 00200, Kenya   |  
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Ranked #29 of 96 hotels in Nairobi
Mahe Island, Seychelles
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Good hotel, quite expensive and average service”
4 of 5 stars Reviewed August 31, 2008

We held a series of meeting in Nairobi this year (5) and were lodged at the Intercontinental. Hotel is ok and service is good except 2 things: overbooking management and confusion in room pricing. Even though I was on their frequent visitor program, I had to suffer from differences in price, and waiting for hours before getting a room although it was booked in advance by the company and my card should guarantee me "fast" check in.
Apart from that, stay was nice. The rooms are quite nice although a bit old, and there is barely no difference between a superior and a deluxe room (while there is 100$ gap between the two). I heard from colleagues that their standard rooms are not so good. As part of a big hotel chain, if you are used to Intercontinental, rooms look like the same
You appreciate the reliable Internet speed which is sometimes difficult in East Africa.
The food was quite good.
And for business, the location is well centered, but not suited forsightseeing.

  • Liked — Friendly staff
  • Disliked — Overcrowded
  • Stayed July 2008, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boston
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed August 6, 2008

We stayed in this hotel on the first night of a safari. We arrived about ten at night and left about ten the next morning so our experience was limited. It is a modern hotel with all the amenities you might expect. The room was very nice as was the staff. Breakfast was in a very large pleasant room next to the pool. The public areas were appealing and comfortable. The hotel is close to all the major public government buildings although we only saw them from a car. This is certainly a good choice for an overnight before or after a safari.

  • Liked — Comfort/staff
  • Disliked — Liked everything.
  • Stayed July 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hong Kong
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 26, 2008

The breakfast there is very great! Delicious & top class. ^^
Very nice room with all the facilities we need. Both air con & warming is available.

  • Liked — Breakfast & full amenities
  • Disliked — Nothing ^o^
  • Stayed July 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Moscow
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed June 20, 2008

This is good, strong managed on high "world the best" level. Very good for business travelers because of location, internal facilities and pricing.
Would recommend the bar on a ground floor (on a left side from the reception). You can meet a lot of interesting people there.
Rooms are very good. Food is good but expensive. Service is great.

  • Stayed April 2007, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Stockholm, Sweden
Top Contributor
51 reviews 51 reviews
40 hotel reviews
Reviews in 33 cities Reviews in 33 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed May 10, 2008

Stayed 3 nights and had an overall gr8 experience. Further, I think the Intercontinental is unfavorably ranked here at TA. Stayed 1st night in the Holiday Inn and it was just awful, so we switched over to the Intercontinental (lower rate too). It was like leaving a cottage for a castle!

Very fast and efficient check-in/out and super helpful service staff all over. Rooms are nice, can't really complain about anything. Liked for instance the multi-set power outlets unleashing the converter need.

Like the gym. It has all amenities I need: hantles, treadmills and some machines.

Nice breakfast buffet. Tried the dinner buffet at night, which was a good choice too. Try the crab, delicious! Had lunch one day in the pub/cafeteria, but service was quite slow. A hassle to pay with credit cards.

If I would have the pleasure to return to Nairobi, I will head here again!

  • Liked — Very good all over impression!
  • Disliked — N/A
  • Stayed May 2008, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 21, 2008

I missed my connecting flight to Dubai and had no choice but to stay in Nairobi. I was flustered, disappointed, upset and in short, a wreck because i was alone and I missed my flight. It was the first time i was in Nairobi with no prior knowledge of the country since it was supposed to be a transit point.

However, after some deliberation, i decided to stay in Intercontinental. From the first step when the porter opened the door until the time the hotel shuttle dropped me off at the airport, the service was absolutely wonderful.

The officer was sympathetic and quickly checked me in and ensured i had an easy time adjusting. And she was only a trainee! Imagine the service from the normal staff! Like everyone else have mentioned, service from staff here is excellent! I settled in, calmed down and the concierge even helped to settle my tickets. Even when he couldnt confirm it, he kept trying until he could.

I cant stress this more. I had a wonderful stay in this hotel and i would be going there regularly now that i have business in Nairobi. Its service like this that you will remember forever. In fact, i am going to stay there again tomorrow. And im pretty sure i will have a wonderful stay!

  • Liked — Service service & service
  • Disliked — not that i can think of
  • Stayed December 2007, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
Top Contributor
60 reviews 60 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed February 26, 2008

Spent one night there with my partner after our flight home was cancelled. The airline made all the arrangements for us.

The hotel is beautiful and the staff are very friendly and helpful. The poolisde restaurant was really great and we particularly enjoyed all of our meals there. However, we did have some problems during our short stay.
1. Although we were a couple, we were assigned a twin room. We were subsequently offered a double but at that stage we had unpacked and did not wish to move again.
2. We requested some toilet paper for our bathroom but this was not provided until we came back in the evening and had to ask again.
3. The toilet flush did not work well and we needed to get a plumber to fix that (when we really wanted to have a quiet rest).
4. We had difficulty getting the lights in our room to work (other than the bathroom) and when we asked for assistance, it was promised but not provided.

Perhaps we were just unlucky with the room we were assigned and I would not let it deter me from staying there again as it really is a nice hotel in a great location, with great facilities - choice of 3 restaurants, pool and leisure centre, casino, shops, etc.,

One word of warning to travellers. The concierge desk can arrange trips by taxi to Nairobi national park (well worth a visit) but the taxi guy with the franchise quoted us an exorbitant price (about $100 for a 2 hour trip). We contacted another driver that we knew who did it at about a quarter of the price - so shop around wisely and negotiate hard before you book any trips.

  • Liked — Polside restaurant and location
  • Disliked — problems with oyur room
  • Stayed February 2008, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Luxury Hotel in Nairobi
#22 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Nairobi 5*
Official Description (provided by the hotel):
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental

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