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“Okay but dates” 4 of 5 stars
Review of InterContinental Nairobi

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InterContinental Nairobi
5.0 of 5 Hotel   |   City Hall Way | PO Box 30353, Nairobi 00200, Kenya   |  
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Ranked #28 of 102 Hotels in Nairobi
Normal, Illinois
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
“Okay but dates”
4 of 5 stars Reviewed January 16, 2014

While the Intercontinental has always been the go to place for people preparing to go on safari, it has become a bit dated with a less than attentive staff. Rooms are satisfactory but not wonderful and food is only okay. The location and safety are the best things going for it.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, January 21, 2014
Dear Bobsadt,

We thank you for your feedback.

We are grateful that you appreciated our location which is one of the many reasons that guests choose to stay with us. Your comments about the condition of the hotel are also appreciated. We welcome any feedback that will help us improve.

Thank you once again for your review. We look forward to your next visit.

Regards

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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527 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sarasota, Florida
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 7, 2014

We just returned from our Friendly Planet trip and this was our first stop and last stop on the way back to the US. Upon arrival the staff was very friendly. Our room was tidy and clean. The food was ok, we did not eat the buffet because the windows were open and there were a lot of flies. We ordered off of the menu. The pool area was really nice as well. I will say the staff in the restaurant staff was great! We were there for a couple of nights and then a day stay and we enjoyed the time we were there.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, January 10, 2014
Dear araymond89,

It was our pleasure to have you as our guest. Our staff are excited that they made your stay memorable.
We will be happy to host you again during your next trip.

Regards

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria, Gauteng, South Africa
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 4, 2014

I truly enjoyed my stay at the InterContinental Hotel in Nairobi. The staff were super helpful and friendly. The breakfast was amazing and the room comfortable. The gym was also very well equipped. Would recommend this hotel to anyone.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, January 10, 2014
Dear AldeenvanderWalt,

Thank you for staying with us. We are happy that you had a great experience and are grateful for your recommendation.

We look forward to seeing you in your next visit.

Regards,

Karl Hala
Regional General Manager, Africa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maputo, Mozambique
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 2, 2014

Very busy hotel in the central Nairobi. Quite popular place, lot of people at all times, but still very cosy and charming
Rooms are decent, breakfast very good, lunch and dinner buffet rich and diversified. Only the pool is not really appealing, too close to the bar…
In general highly recommended especially for short business trips

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, January 3, 2014
Dear Helena_Maputo

We are grateful for your review. We are happy that you found our rooms cosy and charming. We are also pleased to know that you enjoyed the meals in our restaurants.

We look forward to welcoming you back soon.

Regards,

Karl Hala
Regional General Manager, Africa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
2 of 5 stars Reviewed December 31, 2013

This was the last day of our honeymoon. Everything seemed to be going great. The front desk was excellent in their service until we called the room service to order dinner and then it was turmoil. The messed up our order three times and by the time they finally got the order right, it was two hours later.

  • Stayed December 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, January 3, 2014
Dear Obidimma E

Thanks for sharing your feedback. We apologize for the inconvenience caused by the delay in the room service order. We have put measures in place to ensure this is addressed. We have also responded to you directly via e-mail.

Regards,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed December 30, 2013

very old rooms, very old hotel, stinks ,dirty and smelly ... Food is below average and they really need a complete makeover...Stay in the Fairmont instead.
The location was very good though, middle of the business district... This is important since Nairobi can get very crowded at times

  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, January 3, 2014
Dear tamersalahsaleh,

Thank you for your feedback on trip advisor.

It is our goal to consistently provide superior service and accommodation to our guests. Your comments are vital to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure continued guest satisfaction.

We value your feedback.

Regards
Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harare, Zimbabwe
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 26, 2013

This is the second time I have stayed at the InterContinental, Nairobi..
Over a weekend of mixed and contrary emotions....tragedy at the Westgate Mall....euphoria at the Moi Stadium where enya lifted the Safaricom sevens title, the interContinteal was a good mix of both emotions with its muliti cultural clientelle, and friendly Kenyan staff

A comfortable stay at both a sad and hapy time for Kenyans

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, January 3, 2014
Dear amit J

Thanks for staying with us and for your great review.
We are glad that you found our rooms luxurious, our staff courteous and enjoyed our breakfast menu. We are grateful that you noticed the popularity of our Hotel. We do our best to maintain great service which is why we are popular.

We look forward to your next visit.

Regards,
Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Luxury Hotel in Nairobi
#23 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — InterContinental Nairobi 5*
Official Description (provided by the hotel):
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental

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