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“A Nice hotel in the heart of Nairobi” 4 of 5 stars
Review of InterContinental Nairobi

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InterContinental Nairobi
5.0 of 5 Hotel   |   City Hall Way | PO Box 30353, Nairobi 00200, Kenya   |  
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Ranked #28 of 93 hotels in Nairobi
Washington DC, District of Columbia
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“A Nice hotel in the heart of Nairobi”
4 of 5 stars Reviewed November 18, 2013

A Nice hotel in the heart of Nairobi. Employees are very friendly and helpful. Some rooms are being renovated and upgraded with plasma tvs. My room did not have a plasma, previously informed by the receptionist but had a nice view of the city .
The breakfast was very rich in all aspects. Several restaurants and bars around the hotel. The service at the bar needs attention.
The Intercontinental Nairobi is very well protected. Security is a must for them.
I would really recommend this hotel

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, November 21, 2013
Dear Kool2bbop,

Thank you for sharing your experience with us. It is great that you found our staff friendly and helpful.
We also appreciate your compliments for our breakfast - very rich in all aspects. Security of our guests is of key concern to us and we are happy you noticed this.

We look forward to seeing you again in your next visit.

Regards,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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Salt Lake City, Utah
Top Contributor
140 reviews 140 reviews
28 hotel reviews
Reviews in 44 cities Reviews in 44 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed November 13, 2013

The Hotel Intercontinental Hotel in Nairobi is much like main stream American hotels in the US. Our rooms were large and comfortable, the service good, and the security very good. We were there before and after the bombing of the mall and the management was very security conscious. We tried all of the restaurants. All were at best ok and over priced.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, November 14, 2013
Dear Jim F,

It was our pleasure to provide you with a safe environment during the challenging times after the Westgate Mall attack.

We look forward to your next visit.

Regards,

Karl Hala
Regional General Manager, Africa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
49 reviews 49 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed November 10, 2013

I am always surprised how international operators like IHG maintain and manage properties that are tired and dated. The Intercontinental in Nairobi is a case in point and the pictures definitely demonstrate it. I was told that i was upgraded to a superior room at check in - would not like to see what a standard room would look like. The room size is just about ok while the bathroom is so small that you can touch the walls if u spread hour arms. The hotel is past its heyday - restaurants are week and the food and beverage offering in all the restaurants is the same. You visit the bar the all day dining and the pool bar the menu cover is different but food identical - some five star.
The bar is full of prostitutes promoted by the bar staff themselves. My advice stay elsewhere.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, November 11, 2013
Dear FrequentTraveller400,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Regards,

Karl Hala
Regional General Manager, Africa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 of 5 stars Reviewed November 8, 2013 via mobile

Nearest location to kicc walking distance have Indian restaurant in it every Sunday they have an awesome brunch all rooms are non smoking pool very small rooms old style the club room and the normal room are same also have nice casino

  • Stayed October 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, November 11, 2013
Dear sachen79,

Thank you for your visit and for your feedback in Trip Advisor.
It is wonderful to know that you had a chance to enjoy our awesome Sunday Brunch.
We look forward to seeing you again soon

Regards,

Karl Hala
Regional General Manager, Africa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maputo, Mozambique
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 6, 2013

Good property in the middle of the city; Opposite Freedom park & near Nayaya House.
Food is quite basic but rooms and facilities are quite good. Was on a business trip and enjoyed the stay and conference facilities.

Room Tip: Ask for rooms facing road; for a good view of city or pool view for excellent freedom park.
See more room tips
  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, November 11, 2013
Dear sanjivkjetly,

Thank you sharing your feedback. We are pleased you liked the rooms and the facilities. We apologize that the food you had fell short of your expectations. We take all comments into consideration and welcome any opportunity to improve. If there is anything you need next time you stay with us, please do not hesitate to let us know.

Sincerely,

Karl Hala,
Regional General Manager, Africa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mandelieu-la-Napoule, France
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 4, 2013

This hotel was our one night stop over before a safari and we had a lovely experience first class room, all the staff were pleasant and helpful. The restaurant buffet food plentiful varied and delicious,we did not eat in the Indian restaurant it looked less impressive and dark. Thoroughly enjoyed our stay, the room was clean and comfortable, the bathroom was great.There was security at the entrance which made us feel safe and cars were checked underneath and in the luggage area.I recommend this hotel for anyone to stay at but there is not much for very young children however the outdoor pool looked clean although we never used it.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, November 11, 2013
Dear robine974,

Thank you for your most comprehensive review.
We are delighted that you experienced great service from our pleasant and helpful staff. We are also happy that you found our rooms great, restaurant food plentiful and that you felt very secure while with us.

We thank you for recommending our hotel and look forward to serving you again soon.

Regards,

Karl Hala
Regional General Manager, Africa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roodepoort, South Africa
Top Contributor
70 reviews 70 reviews
29 hotel reviews
Reviews in 32 cities Reviews in 32 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 3, 2013

My experience at Intercontinental Nairobi was very good. The transfer from the airport was in a luxury vehicle and our check in process was smooth. The room is spacious, with modern fittings and a range of detailed guides and booklets to indicate the hotel services and surrounding areas of interest.
My biggest critique is on the bathroom – it is very small and claustrophobic (but the bath towels are nice and big!). The bedding, towels and bathroom amenities were of a high standard and the staff members were great – friendly, eager to assist and polite.
The quality of the food at breakfast was disappointing, but the coffee was good! I ordered room service and the service was prompt and the food good. I visited a supermarket and restaurant on my last day and only then realized the exorbitant prices charged for the items in the minibar. I understand the premium charge for convenience, but I consider a mark-up of +300% as a total rip-off! The in-room internet, which I consider a necessity for business travelers, was very expensive. The onsite ATM was out of order for the 3 days of my stay and I was forced to walk into the city for an ATM.

I recommend this hotel for business travelers – the overall experience is of a high standard and the few items I were critical of do not discount the total package.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, November 11, 2013
Dear ADavis1977,

Thank you very much for taking the time to share your comments online.
Your heading describes a true feeling of satisfaction. It is great to know that you liked our transfer services, our spacious rooms and the high standard of bedding and bathroom amenities. We are also glad that you found our team friendly, polite and eager to assist.
We have noticed your concern on Quality of food and the mini bar prices. We are looking at options of addressing this.

Thank you once again for your comments.

Sincerely,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about InterContinental Nairobi

Also Known As:
Intercontinental Nairobi Hotel Nairobi
Intercontinental Nairobi Hotel
Nairobi Intercontinental
Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Nairobi 5*
Official Description (provided by the hotel):
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 
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