My experience at Intercontinental Nairobi was very good. The transfer from the airport was in a luxury vehicle and our check in process was smooth. The room is spacious, with modern fittings and a range of detailed guides and booklets to indicate the hotel services and surrounding areas of interest.
My biggest critique is on the bathroom – it is very small and claustrophobic (but the bath towels are nice and big!). The bedding, towels and bathroom amenities were of a high standard and the staff members were great – friendly, eager to assist and polite.
The quality of the food at breakfast was disappointing, but the coffee was good! I ordered room service and the service was prompt and the food good. I visited a supermarket and restaurant on my last day and only then realized the exorbitant prices charged for the items in the minibar. I understand the premium charge for convenience, but I consider a mark-up of +300% as a total rip-off! The in-room internet, which I consider a necessity for business travelers, was very expensive. The onsite ATM was out of order for the 3 days of my stay and I was forced to walk into the city for an ATM.
I recommend this hotel for business travelers – the overall experience is of a high standard and the few items I were critical of do not discount the total package.
- Official Description (provided by the hotel):
- InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more less
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- Also Known As:
- Intercontinental Nairobi Hotel Nairobi
- Nairobi Intercontinental