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“Bathroom needed renovating” 4 of 5 stars
Review of InterContinental Nairobi

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InterContinental Nairobi
5.0 of 5 Hotel   |   City Hall Way | PO Box 30353, Nairobi 00200, Kenya   |  
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Ranked #26 of 111 Hotels in Nairobi
Melbourne, Australia
Top Contributor
71 reviews 71 reviews
28 hotel reviews
Reviews in 35 cities Reviews in 35 cities
27 helpful votes 27 helpful votes
“Bathroom needed renovating”
4 of 5 stars Reviewed September 15, 2013

We arrived at the hotel after a 12 day Safari for one night before flying back to Johanneburg the next day.
The hotel was a welcome change from the lodges with a bit of a "touch of luxury", however the place was a little run down in places.
The room size was reasonable and the bed comfortable medium to firm, however the bath room was a bit of a let down with poor quality grouting and sealing of the tiles. Our room over looked the carpark at the rear and roof array of 8 satelite dishes of varying sizes. I went to the roof reception area (badly rundown ) for a better photo of the surrounding area in the morning.
The hotel is right in the middle of town but as we came in just on dark we dared not venture out into the streets.
The buffet breakfast was good, but once again sloppy workmanship was showing in this area with poor paintwork (paint splatter on tiles & mirrors). The hotel seemed very busy with a lot of business travellers especially. The pool / bar area looked inviting just outside the dining area but had to leave early for the airport.

Room Tip: Ask for a room with a decent view not roof tops. Some travellers are reporting newly renovated rooms...
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, September 16, 2013
Dear skiclubtraveller

Thank you for sharing your experience with us.
We are glad that you found our room size as reasonable and bed comfortable.
Our Engineering team have taken note on your concerns on maintenance of the Hotel. We are working on a plan to address the areas of concern.

Thanks once again for your feedback

Regards

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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575 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
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Pretoria, South Africa
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 15, 2013

If you plan on taking a trip to Nairobi and have business in the city centre, this is a great place to stay. I was first impressed with the security as we drove up and entered the hotel. I was then warmly greeted by the very friendly and professional staff. The service was quick and kind. The rooms are not bad, what you expect from this sort of hotel. I had room service and again would say the food was okay. Overall I enjoyed the hotel and would recommend it for short business travel.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, September 16, 2013
Dear Gerrit777

We thank you for your feedback. We are happy that you enjoyed being served by our friendly and professional staff.

It was our pleasure serving you.

Regards,

Karl Hala
Regional General Manager, Africa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, Karnataka, India
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 13, 2013

Intercontinental is a stone's throw from the Kenyan parliament, the hotel preferred by visiting dignitaries and country heads. However, as a business user, I found the property old and needing a fair bit of renovation. Services and restaurants are perfect. In the heart of the city, so sometimes need to let traffic clear.

My long stay was overall satisfactory, would have rated very good, if the property would have been renovated(Spa, flooring chipping away at places).

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, September 16, 2013
Dear Ravi512

Yes, we are the hotel of choice for visiting dignitaries and country heads. We are happy that you noticed this. Thank you also for highlighting that you found our restaurant services perfect.

We also thank you for the feedback on the need for renovation. We are working on a plan with the owners to have this done.

We look forward to seeing you back soon.

Regards,

Karl Hala
Regional General Manager, Africa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reno, Nevada
Top Contributor
275 reviews 275 reviews
114 hotel reviews
Reviews in 119 cities Reviews in 119 cities
240 helpful votes 240 helpful votes
2 of 5 stars Reviewed September 12, 2013

We arrived early for an organized tour. The room we were shown to was in terrible condition, dirty and unsafe. Was told for an addition $60 we could have a new room. My husband had the manager come and inspect the room, and the manager agreed that it was inhospitable. We were then given a new room in the new wing without the additional cost. I was told by one of the staff that they are planning on demolishing the old wing.

The new wing is very nice and the hotel has a couple of nice bars and restaurants.

However with that being said, when we returned from our safari we were once again given a room in the old section. The room smelt terrible and the bathroom was very unsafe. The hotel management found us another room in the old section and said that they would not put us in the new section since we were with a tour company.

It was suggested that we do not leave the property because it's not very safe. Overall, we would not recommend this place to anyone.

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, September 16, 2013
Dear Linnbada

We are grateful for your feedback. We apologize that the room condition did not meet your expectation on this visit. I am glad you had an opportunity to stay in our deluxe wing in one of your visits and you liked the room then. We are currently working on a plan with our ownership to renovate the standard rooms.

Thanks once again for your visit.

Regards

Karl Hala
Regional General Manager, Africa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 12, 2013

This was the first time travelling to Nairobi and I must say my husband and I travel all over the world and our first impression of a country is the airport, even though they faced issues with a fire just over a month ago the service there was very quick and friendly, and our driver from the intercontinental Nairobi was waiting for us and we were able to check in in the car, awesome. From the time we arrived at the hotel the chef concierge Samson Wahore and his staff were brilliant, they catered to our every need, We love it there and We will return, very soon

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, September 16, 2013
Dear Kelahm,

The team is very happy that they made your stay memorable. We are happy that you will be returning soon. We look forward to welcoming you back.

Regards,

Karl Hala
Regional General Manager, Africa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Top Contributor
73 reviews 73 reviews
45 hotel reviews
Reviews in 47 cities Reviews in 47 cities
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed September 11, 2013

We spent 2 nights at the Intercontinental Nairobi as part of a Safari package.
This poor rating for the hotel is based on the room quality.
Arriving late the first night after the trial and tribulations of coming in through the Nairobi airport ( aftermath of the airport fire), I was absolutely flabagasted at the state of the room. I have been in contact with the hotel and received an apology from the manager. This does not however detract from the fact that this room is still being used. The best way to describe it is to say that the room has not been updated since the hotel was opened in 1968. Tiles painted over / furniture shabby / electrical plugs not working and burnt out. The rest of the hotel is fine - usual good intercom breakfast / good service with a smile. Anyway the tip is : straight away request an updated room / inspect the room before you even take your bags to it.
Very disappointing for an Intercontinental Hotel.

Room Tip: When booking mention you want a revamped room. When you arrive check the room before even taking bag...
See more room tips
  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, September 16, 2013
Dear kelvincraig,

Thank you for sharing with us your review. We apologize that your room fell short of your expectations. We take all comments into consideration and welcome any opportunity to improve.

Thanks once again for sharing your feedback with us.

Regards,
Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northern Ireland
Top Contributor
161 reviews 161 reviews
87 hotel reviews
Reviews in 77 cities Reviews in 77 cities
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed September 9, 2013

Returned to this hotel again, staff are all very friendly. Rooms and good, modern and comfortable. Breakfast was OK, buffet style. Service was very slow outside at the outdoor bar, especially for food on several occasions taking over 30 minutes to arrive. Hotel is in a busy downtown area of Nairobi with the usual crazy traffic, but isn't too far from the airport. Wifi is expensive, its 2013 - wifi should be free!

Room Tip: Higher rooms are quieter
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, September 16, 2013
Dear speedbird1984

We thank you for your review. It is lovely that you found our staff very friendly and our rooms modern and comfortable.

We apologize for your experience at the Outdoor bar. We have already put measures in place to address this. We also note your feedback on need to have free wi-fi. I am glad to let you know that currently we are offering free Wi-fi to our Elite IHG Rewards Club members. This will extend to all other IHG Rewards Club members from January 2014. We hope you will be able to visit us again soon to experience this.

Regards,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Nairobi
#19 Luxury Hotel in Nairobi
#23 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Official Description (provided by the hotel):
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental

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