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“Friendly and comfortable” 4 of 5 stars
Review of InterContinental Nairobi

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InterContinental Nairobi
5.0 of 5 Hotel   |   City Hall Way | PO Box 30353, Nairobi 00200, Kenya   |  
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Ranked #28 of 100 hotels in Nairobi
Gurgaon, India
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
“Friendly and comfortable”
4 of 5 stars Reviewed September 6, 2013

This hotel is well located in the CBD. The Staff are exceptionally friendly, as Kenya is known for its tourism they are used to dealing with a large number of visitors. The rooms on the higher floors are better and have access to the private lounge.
The hotel is lively all the time, a lot of airline crew also use this hotel so it is active all the time.
There is a homely and well equipped fitness center..
Having stayed at this hotel for long stretches of time on several ocasions I am very much at home here.

Room Tip: Higher Floor are better-
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, September 9, 2013
Dear Global_Desi123,

Thank you for sharing your feedback with us during your recent visit to Nairobi.

We are delighted to note that you had a wonderful stay with us.

We look forward to welcoming you back Home!

Kind regards,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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511 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
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English first
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 6, 2013

I don't know why someone felt such bad of this hotel. what I felt is good, reach five star hotel level. intercontinental is same everywhere, room is big and clean enough, welcome fruits and wine for ambassador client. lounge serves very good food and drinks from morning to night. all are fine. after we finished 10 days ECO safari on Masai Mara and Samburu, intercontinental give us a complete relax, hot and big shower, free wifi access. our room is park view, however, we found opposite room's view are better, there's no slippers in our room, but we requested from housekeeping. staff here are friendly.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, September 9, 2013
Dear Fish_Ting,

Thank you for taking the time to share with us your feedback about your recent stay at InterContinental Nairobi.

We greatly appreciate your comments about our hotel, friendliness of our colleagues and Club Lounge facilities and services. We are glad to know that you appreciate the benefits that you enjoyed at the Club InterContinental Lounge.

We do look forward to the opportunity of welcoming you back to the hotel in the near future.

Kind regards,


Karl Hala
Regional General Manager, Africa
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Palm Beach Gardens, Florida, USA
Top Contributor
203 reviews 203 reviews
48 hotel reviews
Reviews in 71 cities Reviews in 71 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed September 4, 2013

Stayed here for one night on 2 separate occasions while doing a tour of Kenya and Tanzania. The first room we were assigned was on the 3rd floor and it was good, but not outstanding. The second time we stayed we were put in a room on the 7th floor with a much nicer view. They were having some problems with the elevators, but seemed to get them working again. The food buffet for breakfast was excellent and the one light dinner we had was reasonable and freshly prepared. The service was excellent.

Room Tip: The higher up the better.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, September 9, 2013
Dear mikesflorida,

Thank you for your recent stay and for taking the time to share with us, your feedback about InterContinental Nairobi.

We are glad that you had a wonderful experience and are committed to consistently offer superior service to all our guests.

The interruption with the elevator service was caused by a minor technical problem, which the Engineering team fixed timely.

We hope to see you again at InterContinental Nairobi.

Kind regards,

Karl Hala
Regional General Manager
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Atlasville
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 3, 2013

In 2004 I spent 5 nights at the Nairobi Intercontinental and loved it. Last month I went back to Nairobi and chose to stay at the Interconti again. What a pleasant surprise to see that they keep their excellence (if not improved it!). The hotel is still abuzz with guests from everywhere, giving a pleasant cosmopolitan atmosphere. The staff is first class... friendly, pleasant, knowledgeable, professional! The rooms are spacious and nice, the beds very comfortable. The food at the different restaurants remains delicious! Well done!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, September 9, 2013
Dear ThecaAtlasville,

It is great to note that you spent an enjoyable time at InterContinental Nairobi and that our facilities and team members’ service met your expectations!

We have conveyed your appreciation to our colleagues, in order to continuously strive for excellence.

We appreciate your thoughtful comments and look forward to the opportunity of serving you in the future. Thank you for choosing IHG.

Kind regards,

Karl Hala
Regional General Manager, Africa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bray, Ireland
Top Contributor
104 reviews 104 reviews
78 hotel reviews
Reviews in 60 cities Reviews in 60 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed August 25, 2013

This is a large and very busy hotel in a great location in the city centre. Staff are very professional and friendly, and the food is extremely good. Rooms are comfortable and spacious, internet is reliable. IHG club members are well recognised with free internet, one free drink, and a dedicated check-in area so it is worth signing up before you visit.

The decor is a little dated and the property as a whole is starting to look 'tired' - especially the guest rooms where minor issues like a leaking shower head (spraying water over the entire bathroom) can become an annoyance.

With the volume of guests this should be no surprise to the management - better day-to-day maintenance or refit is required for this hotel to live up to its full potential.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, August 30, 2013
Dear voehn,

Your feedback is much appreciated. As an IHG Rewards Club member, we are grateful for your loyalty to IHG. We are delighted that you find our rooms comfortable and spacious and our internet reliable. Your comments on the room condition are noted and will assist us as we work on improving our accommodation facilities.

Once again thank you for your loyalty. We look forward to your next visit.

Regards,

Karl Hala
Regional General Manager, Africa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 24, 2013 via mobile

The intercontinental is a good start for a trip Kenya. Not too far from the airport. It is a mix of Kenyan and European class. The employees are very friendly and the service is good. Our room was at sixth floor, so we had a kind of a view over the centre of Nairobi. During the transfer it seems that the driver drove through red traffic lights. Strange experience! Later we were told that all traffic lights stay as they are at 20.00 h. Never seen before.

Stayed August 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, August 30, 2013
Dear Gea S,

We greatly appreciate your compliments.
We look forward to welcoming you back very soon.

Regards,
Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 18, 2013

The hotel is located in the heart of the City. It was very busy. We were very impressed with how courteous and polite the staff were. The hotel rooms are quite spacious. The Indian restaurant within the hotel serves delicious Indian food. The breakfast is elaborate and delicious. One can have eggs made to order. There is a good variety of items. The gym felt a little claustrophobic since there are no windows. However, the equipment is in decent shape. I would stay in this hotel again if I visited Nairobi again.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, General Manager Africa at InterContinental Nairobi, responded to this review, August 19, 2013
Dear RSuri,

We thank you for your review.

We are glad that you enjoyed your stay. We thank you for your compliments of our staff, our spacious rooms, elaborate and delicious breakfast and Indian food.

We look forward to your next visit.

Regards,

Karl Hala,
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotel in Nairobi
#23 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Nairobi 5*
Official Description (provided by the hotel):
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental

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