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“very good hotel” 4 of 5 stars
Review of InterContinental Nairobi

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InterContinental Nairobi
5.0 of 5 Hotel   |   City Hall Way | PO Box 30353, Nairobi 00200, Kenya   |  
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Ranked #26 of 111 Hotels in Nairobi
Palm Beach Gardens, Florida, USA
Top Contributor
246 reviews 246 reviews
52 hotel reviews
Reviews in 79 cities Reviews in 79 cities
107 helpful votes 107 helpful votes
“very good hotel”
4 of 5 stars Reviewed September 4, 2013

Stayed here for one night on 2 separate occasions while doing a tour of Kenya and Tanzania. The first room we were assigned was on the 3rd floor and it was good, but not outstanding. The second time we stayed we were put in a room on the 7th floor with a much nicer view. They were having some problems with the elevators, but seemed to get them working again. The food buffet for breakfast was excellent and the one light dinner we had was reasonable and freshly prepared. The service was excellent.

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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, September 9, 2013
Dear mikesflorida,

Thank you for your recent stay and for taking the time to share with us, your feedback about InterContinental Nairobi.

We are glad that you had a wonderful experience and are committed to consistently offer superior service to all our guests.

The interruption with the elevator service was caused by a minor technical problem, which the Engineering team fixed timely.

We hope to see you again at InterContinental Nairobi.

Kind regards,

Karl Hala
Regional General Manager
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574 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
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Atlasville
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 3, 2013

In 2004 I spent 5 nights at the Nairobi Intercontinental and loved it. Last month I went back to Nairobi and chose to stay at the Interconti again. What a pleasant surprise to see that they keep their excellence (if not improved it!). The hotel is still abuzz with guests from everywhere, giving a pleasant cosmopolitan atmosphere. The staff is first class... friendly, pleasant, knowledgeable, professional! The rooms are spacious and nice, the beds very comfortable. The food at the different restaurants remains delicious! Well done!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, September 9, 2013
Dear ThecaAtlasville,

It is great to note that you spent an enjoyable time at InterContinental Nairobi and that our facilities and team members’ service met your expectations!

We have conveyed your appreciation to our colleagues, in order to continuously strive for excellence.

We appreciate your thoughtful comments and look forward to the opportunity of serving you in the future. Thank you for choosing IHG.

Kind regards,

Karl Hala
Regional General Manager, Africa
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Bray, Ireland
Top Contributor
118 reviews 118 reviews
88 hotel reviews
Reviews in 67 cities Reviews in 67 cities
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed August 25, 2013

This is a large and very busy hotel in a great location in the city centre. Staff are very professional and friendly, and the food is extremely good. Rooms are comfortable and spacious, internet is reliable. IHG club members are well recognised with free internet, one free drink, and a dedicated check-in area so it is worth signing up before you visit.

The decor is a little dated and the property as a whole is starting to look 'tired' - especially the guest rooms where minor issues like a leaking shower head (spraying water over the entire bathroom) can become an annoyance.

With the volume of guests this should be no surprise to the management - better day-to-day maintenance or refit is required for this hotel to live up to its full potential.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, August 30, 2013
Dear voehn,

Your feedback is much appreciated. As an IHG Rewards Club member, we are grateful for your loyalty to IHG. We are delighted that you find our rooms comfortable and spacious and our internet reliable. Your comments on the room condition are noted and will assist us as we work on improving our accommodation facilities.

Once again thank you for your loyalty. We look forward to your next visit.

Regards,

Karl Hala
Regional General Manager, Africa
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Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 24, 2013 via mobile

The intercontinental is a good start for a trip Kenya. Not too far from the airport. It is a mix of Kenyan and European class. The employees are very friendly and the service is good. Our room was at sixth floor, so we had a kind of a view over the centre of Nairobi. During the transfer it seems that the driver drove through red traffic lights. Strange experience! Later we were told that all traffic lights stay as they are at 20.00 h. Never seen before.

Stayed August 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, August 30, 2013
Dear Gea S,

We greatly appreciate your compliments.
We look forward to welcoming you back very soon.

Regards,
Karl Hala
Regional General Manager, Africa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 18, 2013

The hotel is located in the heart of the City. It was very busy. We were very impressed with how courteous and polite the staff were. The hotel rooms are quite spacious. The Indian restaurant within the hotel serves delicious Indian food. The breakfast is elaborate and delicious. One can have eggs made to order. There is a good variety of items. The gym felt a little claustrophobic since there are no windows. However, the equipment is in decent shape. I would stay in this hotel again if I visited Nairobi again.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, General Manager Africa at InterContinental Nairobi, responded to this review, August 19, 2013
Dear RSuri,

We thank you for your review.

We are glad that you enjoyed your stay. We thank you for your compliments of our staff, our spacious rooms, elaborate and delicious breakfast and Indian food.

We look forward to your next visit.

Regards,

Karl Hala,
Regional General Manager, Africa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Bern, North Carolina
Top Contributor
87 reviews 87 reviews
19 hotel reviews
Reviews in 38 cities Reviews in 38 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 14, 2013

I've stayed at the Intercontinental several times while on vacation with my grandson. We've always had a comfortable room, sometimes with an interesting view. The hotel restaurants are very pleasant...good food, very helpful staff and a nice place to take a young boy...they even had a hamburger and fries that passed his inspection! The gift shop has a nice selection of Kenyan beads and crafts, unlike the stuff in most hotel shops.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager,Africa at InterContinental Nairobi, responded to this review, August 15, 2013
Dear 394JaneD,

Thank you for your recent stay with us. We appreciate your comments and are glad that you found our rooms comfortable, our food good and the restaurant team very pleasant and helpful.

Thank you once again for your review. We look forward to an opportunity to serve you in future.

Sincerely,
Karl Hala
Regional General Manager, Africa
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Toronto
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 14, 2013

Some of our pre-trip concerns appeared to be justified when, on arrival, the layout and decor in the reception area appeared to be a bit outdated and jaded; not in disrepair or worn-out, just a little past its best-before date.

Since this was our first experience in Nairobi, the security check (mirrors to view the van's undercarriage) our vehicle underwent each time we entered the hotel premises to a bit of getting used-to. Being aware of the low but persistent threat of terrorist attacks in Kenya, it was easy to conclude that one should endure and even encourage such minor inconveniences.

Check-in was efficient and rooms were decent and clean. Rooms were well-appointed but a hotel of this class and cost should really, really, not be charging such stiff fees for guests' internet access.

Breakfast in the Pool Terrace restaurant was consistently excellent in selection and preparation.
Our big problem with the Intercontinental was the theft, from the room, of a shirt. The fact that the item was missing was pretty obvious to the affected family member as soon as we returned to our rooms from an outing. It seemed obvious that it must have been taken by the house cleaning staff who accessed the room during our absence.
Eventually, we had the Duty Manager, Head of Security and the head of the house-cleaning staff accompany us to our room to go through our luggage to make sure that the item was not merely misplaces. It was not misplaced; it had clearly disappeared.
We understood the management's reluctance to admit the obvious but we eventually came to resent their outpour of tiresome platitudes about "ongoing investigations...", "...looking into it...", "...we are still looking for the shirt...".
We will neither patronise nor recommend this hotel in the future.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, August 17, 2013
Dear Deji O

Thank you for taking the time to review our hotel and letting us know of your experience. I’m very glad to read that you found our rooms decent and clean, our check-in efficient and the breakfast consistently excellent.

Your report about the lost shirt is still under investigation. We will provide you with feedback once this is complete. I have sent you a private message to confirm your contact details.

Once again, thank you for letting us know how your experience was.

Sincerely,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Nairobi
#19 Luxury Hotel in Nairobi
#23 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Official Description (provided by the hotel):
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental

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