The people at the Intercontinental were very friendly and attentive and service was great. Very nice pool area and restaurant. The lobby and common areas are nice, but the room was a little on the shabby side. Worn, dirty carpet, walls not fresh (same in the hall, even though they were painting, which didn't seem to make much difference). I'm glad there was a hair dryer in the bathroom, but it was close to useless. Very difficult and inefficient to use.
We were in Kenya for a safari and stayed two nights at the beginning and one night at the end at the Intercontinental. Our flight out left at 11:40 p.m. and the hotel wouldn't let us extend our room past 2:00. Moving to 3:00 or 4:00 would have been a big help! Also, we all laughed about the wifi Nazi in the business center. Though she answered our questions, she was not at all friendly, which was a departure from the other warm, friendly staff.
Overall, this is a decent place to stay but they do need to give some attention to the condition of the rooms.
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