I attended a convention in Nairobi in late May 2013, with the cost of my participation included a room at the "Hotel" Intercontinental Nairobi, which to some extent was reasonably priced. Request an additional room cost us around $ 260.00 USD per night which made me expensive for the city of Nairobi but the hotel claimed to be 5 stars.
Talking a little about me, I am a person who travels at least every two months and have stayed in hotels of all categories with the exception of Australia, I have been in all the continents. Traveling in luxury plan and plan backpack. And I'm not a person who criticizes slight wing.
It is a shame that a hotel that is said 5 stars offer these rooms. Dirty, grimy carpets, bathrooms deplorable fungi filled with battered furniture, broken screens, a pigsty.
We review at least 6 rooms and all of them were in the same conditions. At least 8-12 people more than they were at the convention, did the same to try to find something better to believe that their assigned room was the only one in that state. But not every one of the rooms were in the same conditions. Which gives us at least 48 rooms found in deplorable condition.
The hotel manager on duty explained to us that the rooms in 1st. floor 2do. and 3rd floor were the designated groups and effectively each and every one of them were in those conditions. (a pigsty)
If we wanted something "better" had to pay from $ 40.00 USD and up per night for an upgrade. We are speaking of $ 300.00 USD per night for this hotel???? I've seen one star hotels in better condition.
So this hotel in order to win the seat of a convention or group offers an attractive rate of a 5 star hotel, once there you put a dump and you have to pay extra to change your room to something "more better". This is abuse and theft.
In my case, thanks to my many frequent flyer plans and not after discussing for a long time I moved to the floor 6 or 7. That though was better and at least it is still "clean" a room with decor and furniture from the 70's or 80's (check several rooms before staying at this / all the same in these stories too).
Never ever this hotel and less to this hotel chain are rascals and thieves. As the corporate may allow these rooms offer.
I have many, many more photos. Just look at that I attach and decide for yourself.
Incidentally Stay in another area, here though is the center where there is nothing, no reason to stay here, not least for business and pleasure. By the way the pool reminded me of those you see in movies 50's 60's you
Yes, choose another hotel, or if you have the bad lucky and you already here (Welcome to the Hell) m...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 18, 2013
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Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Please accept my sincere apology for the overall dissatisfaction you experienced during your stay and regret our hotel did not live up to your expectations. As for the rates, we strive to provide a competitive rate in the area. It is not our intent to inconvenient our guests instead provide rate options that make sense. Nevertheless, we appreciate you bringing this matter to our attention as this is our best resource in providing guest satisfaction.
While I understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.