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“Intercontinental Hotel Nairobi” 3 of 5 stars
Review of InterContinental Nairobi

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InterContinental Nairobi
5.0 of 5 Hotel   |   City Hall Way | PO Box 30353, Nairobi 00200, Kenya   |  
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Ranked #29 of 100 hotels in Nairobi
Johannesburg, South Africa
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
72 helpful votes 72 helpful votes
“Intercontinental Hotel Nairobi”
3 of 5 stars Reviewed May 17, 2013

Really good location in Nairobi . A few minutes walk to the CBD. Rooms are clean but dated. Nice comfortable King size beds. Unfortunately if you spend the weekend there get ready for small TV's that are probably over 10 years old. All rooms are basically the same no matter what floor you're on.
Regarding food/ restaurants. The Indian restaurant is excellent,good authentic food but quite expensive. The only other restaurant is the Buffet restaurant where breakfast is also served. There used to be an Italian style restaurant which recently closed,a pity in my opinion. You can get food served in the Bar. The Bar itself is pleasant.
Staff at the Intercontinental are excellent.

Room Tip: All rooms are basically the same even if you're a Club member but the higher the better.
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, May 23, 2013
Dear Tony W,

Thank you for taking the time to write a review about your recent stay at InterContinental Nairobi.

I greatly appreciate your kind words about our hotel and in particular your comments about our clean rooms and excellent Indian Restaurant. We note your desire to have the Italian Restaurant back. We will put it into consideration in our next product review.

I do look forward to the opportunity of once again welcoming you back to our hotel.

Kind regards,

Karl Hala
Regional General Manager, Africa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
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Addis Ababa, Ethiopia
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 15, 2013

This is a very nice, clean hotel with a great staff. As Priority Club members, we were offered an upgrade to a club room at a nominal price. We were headed to a safari in the Mara, and I was happy to find a library of Kenya and safari books in the club room. Free drinks to go with them! A very nice beginning to a great safari trip!

Room Tip: Do ask for an upgrade to a club room if you are a Priority Club member. The free snacks and drinks...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, May 23, 2013
Dear L. M,

Thank you for taking the time to post such a wonderful review on Trip Advisor from your recent stay with us at InterContinental Nairobi. I was so pleased to read that you enjoyed your stay and I sincerely appreciate you complementing our staff service quality and library of local books in the Club Lounge.

I do look forward to welcoming you back to InterContinental Nairobi in the near future.

Kind regards,

Karl Hala
Regional General Manager, Africa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
genova
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 14, 2013

Being in Nairobi for business there are not many choices in the center of the city and Intercontinental is one of that.
Rooms are clean and quite (I was at 6th floor executive) but try and avoid second floor where also offices are as it is impossible to sleep there (one colleague of mine was there....)
Check in-out service quite good and done in reasonable time.
Restaurant better you go in other places to eat unless you are obliged to be there.
Nice pool outside during hot season, not now.
Price ok for business.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, May 23, 2013
Dear drjekyllGe,

Thank you very much for choosing InterContinental Nairobi for your stay and for taking the time to write your review which we appreciate. I am very pleased to note your wonderful comments about our location, staff service quality, clean and spacious bedrooms.

I truly appreciate your comments regarding the level of quietness on the second floor, on which some of our offices are located. Your willingness to share your thoughts with us is genuinely appreciated, as we rely on you, our valued guest, to let us know how we can better meet your needs.

Your comments will be shared with our entire team, to ensure comfort and satisfaction to of all our guests during their stay.

We do look forward to the opportunity of welcoming you back to the hotel in the near future.

Kind regards,


Karl Hala
Regional General Manager, Africa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wiesbaden, Germany
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 14, 2013

Hotel is in a great location, easy to walk around. Reception security was lax, sometimes they searched bags, sometimes they did not. Room was great, lots of space, comfortable bed, great shower. Hotel lost electricity overnight off and on, so we finally unplugged our phone because it made a noise each time it rebooted because of the power going on and off. Breakfast was OK, lots of choices, but the breakfast dining room was dark with a very low ceiling.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo, Egypt
Top Contributor
60 reviews 60 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed May 13, 2013

I stayed in the hotel for 3 nights, but I find it so poor.
Rooms need a total renovation, a lot of work is also needed for the whole hotel.
This is equivalent to only 3 star hotel, and totally not to the Intercontinental Group standards.
Food quality is not good as well.
Two things that are good, the location and the staff.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, May 23, 2013
Dear Tamer I,

Thank you very much for your kind observations and feedback as it will help us to improve our facilities in order to achieve the highest level of service excellence.

We look forward to an opportunity to welcome and serve you again at InterContinental Nairobi.

Kind regards,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 8, 2013

Always stay here when i am in Kenya.Love the service and the friendly staff. the only issue i have is the wifi and over the top security.The last 2 times ive been here the wifi just hasn't worked properly. The security also requires you to scan in every time you go in and out no matter how many times they have seen you. bit annoying. but other wise great food and vibe.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, May 23, 2013
Dear Terry B,

Thank you for your feedback.

We are glad that you love the service from our Friendly staff.

The Wifi connection issues which you experienced have now been sorted and you can now enjoy the highest log-in speed better than any other hotel in Nairobi.

As for the Security, we apologize for the inconvenience you encountered. We are aware of our obligation to satisfy the guest need for security and are doing our best to make it as less intrusive as possible.

We look forward to your next stay.

Kind regards,

Karl Hala
Regional General Manager, Africa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagos, Nigeria
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 8, 2013 via mobile

I have stayed at this hotel twice during business trips. It is close to my office which makes it conveneint but the infrastructures still need to be upgraded. Even though some of this has been done, there is still more to be done. The TV in the room is outdated. Internet is nt automatic in the rooms, you need to collect daily vouchers which is very inconveneint and it sometimes trips off.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Nairobi, responded to this review, June 5, 2013
Dear Bola A,

Many thanks for your feedback. I am glad our location worked well for your needs. We are deeply sorry for the inconveniences you experienced with the condition of the property which were less than satisfactory. Your comments about the property needing refurbishments will be forwarded to the ownership of the hotel to take into consideration for future upgrades.

Again, we appreciate the comments. We hope to serve you soon.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Luxury Hotel in Nairobi
#25 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Nairobi 5*
Official Description (provided by the hotel):
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental

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