My room certainly did not look like the website. When my flight was cancelled the airline put me up at the Intercontinental. I thought I scored well on that deal. After all - an Intercontinental is pretty swanky, right? Three hours in a taxi from airport to city center, cursing traffic I began to have second thoughts. My taxi driver escorted me the last few blocks on foot. But finally I arrived. The lobby was very nice, spacious and very busy. Nice size crowds in the restaurants and bars. Efficient check-in and good security. Conference spaces looked good and so did the public areas leading to the rooms. Things were looking up.
Then I opened the door to my room. It may sound silly to some, but those who stay in 4 & 5 star properties will understand when I write, "I have not had to "flip" on a light switch in several years." That should have been the first clue I was stepping back into 1979. Possibly 1982. Several styles of furniture in the room, the headboard is smaller than the mattress, the bedside lamp wires are stretched horizontal across the wall. The closet had a modern wall safe, but is a shambles. It is missing drawers but the tracks are still installed. Classy. The hairdryer is mounted on the wall next to the desk, not exactly where I would expect to find it. There is a small tea station and complimentary bottled water. Now, on to the bathroom of this "Luxury Hotel."
I was in a mobile home once. I recall that having a more spacious bathroom. This is Tiny. And original to the construction of this building. Honestly, nothing has been upgraded since probably the 1970s. Kind of quaint in a way. It was clean. They supply an ELEMIS range which surprised and delighted me. Their linens and towels were first rate. Linens and amenities are all that saved the room from a terrible rating.
I admit, the room was provided by the airline so I cannot complain about the cost but I could never imagine paying $230 a night for this Motel 8 experience. Maybe $80 and I'll bring my own Elemis, thank you very much. I realize that airport contract rooms are usually less desirable than others in the hotel. Often that means they are near the elevator, or the last ones to be renovated. But honestly, the Intercontinental brand should be embarrassed if this is an "airline room." And if it is a normal room they should be downright ashamed.
Perhaps another hotel?
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 16, 2013
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Thank you for taking the time to share with me your very detailed review.
Please accept my most sincere apologies for the condition of the room that you got. Please let me know when you visit next so we can give you opportunity to experience our Superior and Deluxe Rooms.
We hope to have the chance to welcome you back to the hotel in future.
Regional General Manager, Africa
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.