We recently spent a few nights at the Intercontinental Nairobi hotel in Kenya while on a Friendly Planet tour of Kenya.The location is about a 20 minute drive from the airport and close to downtown. The security at the hotel is phenomenal,with armed guards at the gated entrances and an under-vehicle search of every vehicle before it is allowed entrance to the property. We also had our hand luggage searched and had to pass through a metal detector each time we entered the hotel. In all of our extensive world travel, we have never seen such elaborate security!
We were told it was unsafe to leave the hotel and although my husband and I did walk in the park across the street, we spent the rest of our short stay on the premises.
The hotel itself is quite large with all the amenities - pool, several restaurants, bar etc. The front desk staff were very friendly and helpful. The rooms were a decent size and had one window that opened and no balconies. My main criticism is that the hotel is quite dark and dated, although it was an acceptable trade-off for the feeling of security we had in a potentially unsafe city.
The breakfast buffet which was included in our tour, was delicious with huge variety and excellent quality. Loved it! We also ate dinner at the hotel and while the food was fairly tasty, we felt it was a little pricey.
The pool was unappealing and unattractive and few guests seemed to use it. The bar area adjacent to the pool was a nice outdoor oasis and a good place to have an evening cocktail.
A good place to stay for a night.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your recent stay with us and for taking the time to share your feedback about your experience in our Hotel.
I am glad that you had a wonderful experience here with us and we are committed to put all our efforts to extend best services to our dear clients.
I note with pleasure that the quality of food in the restaurants, service in the bar and attitude of our colleagues met your expectations. It is our goal to consistently offer superior service and a memorable experience to all our guests.
Once again, thank you for your thoughtful comments. I look forward to the opportunity of serving you in the future.
Regional General Manager, Africa
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.