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“The club rooms and amenities make this place worthwhile” 4 of 5 stars
Review of InterContinental Nairobi

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InterContinental Nairobi
5.0 of 5 Hotel   |   City Hall Way | PO Box 30353, Nairobi 00200, Kenya   |  
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Ranked #29 of 131 Hotels in Nairobi
kigali
Level Contributor
181 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“The club rooms and amenities make this place worthwhile”
4 of 5 stars Reviewed March 5, 2013

This is a busy business hotel and a little worn down but the rooms we stayed in were very nice. Access to the club room meant that we had a quiet space in which to eat, snack and work throughout the day. There's also a nice outdoor patio/bar. It's in the heart of Nairobi and easy to get around from here.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, March 6, 2013
Dear anuka9,

Thank you for choosing Intercontinental Nairobi as your preferred hotel of choice. I greatly appreciate the time you took to share your valued feedback with us.

It is our goal to consistently provide superior service to our guests and your comments are very important to us.

I am delighted to note that you had the opportunity to access our Club Lounge, which made your stay memorable.

I look forward to welcoming you back.

Kind regards,

Karl Hala
Regional General Manager, Africa
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682 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
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DUBAI
Level Contributor
62 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
1 of 5 stars Reviewed March 2, 2013

This hotel do not deserve to be part of Intercontinental chain, could be a holliday inn if refurbished but it is high street robbery to call it intercontinental!
Located in the city center very noisy, all the rooms are old furnished with the same tv that on my first stay in 91. Italian restaurant is an insult to Italian cuisine, breakfast is bad, as well as the service.
I will never going back to this hotel.

  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, March 6, 2013
Dear FRENCHBIZTRAVELER,

Thank you for choosing Intercontinental Nairobi as your preferred hotel of choice. I deeply appreciate the time you took to share your valued feedback with us.

It is our goal to consistently provide superior service and accommodation to our valued guests and your comments are very important to us. The feedback we receive from our guests, like you, enable us to target problem areas and take the necessary actions to ensure guest satisfaction and memorable experiences to all our guests.

Once again, we are thankful for taking time to share your comments with us.

Kind regards,

Karl Hala
Regional General Manager, Africa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
95 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed February 28, 2013

This was a 3 star average hotel and I'm feeling generous tonight. Everyone was nice and courteous enough, but everything was just SO outdated and faded. Breakfast was really not special at all and I was just totally underwhelmed. It's just fine for one night, just don't expect anything special at all. I couldn't feel more neutral.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, March 6, 2013
Dear africantraveler1,

Thank you for your feedback regarding our hotel during your recent stay. I am delighted to note your positive comments about the courtesy of our colleagues.

It is our goal to consistently offer superior service and a memorable experience to all our guests. The feedback we receive from our guests, like you, enable us to target problem areas and take the necessary actions to enhance guest satisfaction and ensure memorable experiences to all our guests.

I have shared your comments with the Director of Food & Beverage about the quality of breakfast in order to serve a variety of cuisines and boost guest satisfaction.

Kind regards,

Karl Hala
Regional General Manager, Africa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Stockholms Län, Sweden
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed February 26, 2013

Stayed at this hotel for two business trips so far this year, and I'm very satisfied with the standard, service level and mostly with the friendly and professional approach by the staff.

Will definitely stay here again.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, March 6, 2013
Dear Lillemor B

Thank you for choosing Intercontinental Nairobi as your preferred hotel of choice. I deeply appreciate the time you took to share your valued feedback with us.

I have conveyed your compliments to all staff and they are delighted to know that their efforts met your entire satisfaction. I will encourage them to continuously strive for excellence.

I look forward to welcoming you back in future.

Kind regards,

Karl Hala
Regional General Manager, Africa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow
Level Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed February 26, 2013

After arriving at 9pm after a long day flying and being a Platinum member for 9 years i was expecting a quick shower, some food and then sleep. Not here! 40 min wait to get a room, dinner offered and then removed, £20 per day internet charge (seriously it is 2013), some staff excellent though some incompetent and depending who you talk to you get a different answer to your questions.

This hotel has the business market because of the name but for a leisure traveller it would be madness to stay here with all the other options now available in Nairobi.

I complained to the GM (Karl) who I have to say was very impressive and understood my complaints but he has a difficult job if he wants the leisure market. I recommend he goes to Art Caffe and steals their staff and moves on some of the ones he has who maybe think they don't need to treat people in shorts the way they do people in a suit.

These days hotels should be funky, up to date technology, smart and vibrant. This one is stuffy and old fashioned where a guy shining shoes would not look out of place.

The hotel is clean, comfortable etc just incredibly disappointing.

Room Tip: Look at the new hotels and apartments for better value.
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  • Stayed February 2013, traveled solo
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Nairobi, responded to this review, March 14, 2013
Dear Cakealito,

Thank you for writing a review about your recent stay with us. I am pleased that you found our hotel clean and comfortable. It is our goal to consistently ensure our facilities and service are superior and we strive to provide rates that are competitive in the area. Please accept our sincere apologies for any shortcomings you experienced from our staff. We are confident the hotel will continue working with their staff to improve the level of service offered for our guests.

While we understand that your stay was less than satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. Your business is valued and we hope your future travel plans will continue to include IHG properties.

Sincerely,

Lera P
Case Manager
IHGCare
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Ullswater
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed February 24, 2013

The rooms were fantastic, and everything about the service is good. My only difficulty with this hotel is value for money. There are better places to stay in Kenya, it seems that the hotel tries to live up to a reputation it slightly fails to achieve.
Secure and nicely located within the city the pool and facilities are of a good standard but not brilliant. Like many other reviews a little updating is required in a few areas. The restaurants serve a good standard of food but nothing to exquisite, again value for money is questionable.
But comfortable rooms and a huge bed was welcoming, a good view of Nairobi is a nice touch if your room is at the front of the hotel.

  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, March 8, 2013
Dear Loggy_Shopper,

Thank you for sharing this candid feedback with us. We are indeed humbled that you have spared time to share such honest feedback with the hotel.

We acknowledge that certain areas of the hotel are in need of refurbishment and that food quality could be improved on.

The hotel has undertaken soft lite refurbishment in certain parts of the hotel and are also focusing on food quality and variety.

It is our hope in your next visit you will notice the difference given the efforts we have taken base on guest feedback.

Once again, I appreciate your kind feedback.

Kind regards,

Karl Hala
Regional General Manager
Report response as inappropriate
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Vancouver, Washington
Level Contributor
274 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 stars Reviewed February 12, 2013

In all fairness we only stayed one night on our way into the interior for safari, however after reading the many reviews I can say that for the most part they are accurate. The staff is well trained, kind, attentive and there for anything you need.

The rooms are equally clean and fresh however in dire need of an update, but then given this part of the world it's pretty good. We slept well and felt safe, and thats the bottom line these days feeling safe.

However that's as far as it goes, the food is a completely different story. I have traveled and still do to many countries and can appreciate that it is not our country and that the host country has it;s own food choices. Having said that the food in the Terrace is poor and lacking in taste. It adjoins the "fine dining" of the hotel which is India, "nach" again this part of the world and it is reflective of the food offering and I am not a India 'curry" fan. And should not be when eating in an international hotel. Had we stayed there another night we would have gone out for food.

In past reviews the manager always answers with "thank you" and we will take it under advisement, I just hope that they do redo this property as I am surely retuning within two years

At the end if the day its a safe bet for Nairobi

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, February 20, 2013
Dear Ghostrider5408,

Thank you for taking your valued time to complete our Guest Satisfaction Survey. It was a pleasure to receive feedback from you about your most recent stay with us.

I note that our service delivery fell short of your expectation and we truly regret this. I have shared your comments with the Director of Food & Beverage about the quality of food in order to serve a variety of cuisines, to enhance guest satisfaction.

Once again, your feedback is highly appreciated. We hope to meet and surpass your expectations during your future stay with us.

Kind regards,


Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#14 Family Hotel in Nairobi
#21 Luxury Hotel in Nairobi
#21 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Official Description (provided by the hotel):
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental

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