Intercon Hotel is a Hotel that is evolving with the country. My first stay here was in 2004. They Hotel has made vast improvements in things like flat screen TV's, new furniture and decor, the Club Intercontinental is very very nice, and the Internet is 200% better than my first experience. The one thing that has not changed is the kindness of the people who serve. George and Felix meet you at the door with a smile and if you are returning, your name and they even try hard to remember you. Siamanta Martha is ready to check you in with a smile and a preprepared accommodation. Samson is one of the many improvements. When I first stayed, he was the internationally known, bigger than life, head bellman. Now they have recognized his value and promoted him to head Concierge. He is always ahead of the game and ready to meet any need. The club on the sixth floor is well staffed. Lucy and the rest do an amazing job and the young cooks are always ready to supply and fulfill any of your custom request. Finally, the area that has improved the most is the wifi capability of the building. While there are still some needed up-grades, the service is much improved and getting better each day. The best up-grade is Kennedy. He is an enthusiastic assistant, knowledgeable of the system, and familiar with most operating systems. He helped my trip become superior and special rather than just great. It is nice to find an employee who is competent and smiles while he works. Thank you Kennedy.
Well, if you're looking for a US Family resort that is quiet and still and luxury at every turn,this is not your place. If you desire a business friendly, well appointed, competently staffed Hotel where customer service is king, then this is your place. Oh yea, don't forget to have a great massage by Jane down in the basement spa. She is great and truly African.
This is the place to stay for great customer service, good food, clean rooms, and relaxing style. It's in my book as the place to go when working in Africa.
- Official Description (provided by the hotel):
- InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more less
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- Also Known As:
- Intercontinental Nairobi Hotel Nairobi
- Nairobi Intercontinental