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InterContinental Nairobi: Traveler Reviews

5.0 of 5
City Hall Way | PO Box 30353, Nairobi 00200, Kenya
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InterContinental Nairobi
Ranked #25 of 80 hotels in Nairobi
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340 reviews from our community

Traveler rating
    61
    124
    93
    39
    23
See reviews for
Families
48
 
Couples
57
 
Solo
40
 
Business
165
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Nairobi, Kenya
Top Contributor
51 reviews 51 reviews
15 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
“Best Juices and Lasagna”
5 of 5 stars Reviewed February 6, 2013

Intercontinental Nairobi offers the best Lasagna and bar ( both alcoholic and non alcoholic drinks) in my experience. The Indian Restaurant is also to die for, not forgetting the sumptuous breakfast table and lunch time buffets. I can recommend their food anytime. i have never spent a night so I am not able to comment about the rooms.

I can recommend it anytime as a wonderful place for your meetings, chill outs or just a sumptuous dinner.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 23 more reviews by Hjkenya for Nairobi
Ask Hjkenya about InterContinental Nairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review
February 20, 2013
Dear Hjkenya,

Thank you for choosing Intercontinental Nairobi as your preferred hotel of choice. I greatly appreciate the time you took to share your valued feedback with us.

It was a pleasure receiving your compliments about our services. I have also noted that you had an opportunity to visit our restaurants and have had a memorable experience.

It is our goal to consistently offer superior service and satisfaction to our guests.

I look forward to another opportunity to be of service to you.

Kind regards,

Karl Hala
Regional General Manager, Africa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, England
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
“A good base in Nairobi”
3 of 5 stars Reviewed January 27, 2013 via mobile

Have to agree with the other reviews which say that the hotel is a little dated, but it's certainly clean and secure with mostly good service and located close to the town centre and a short walk from the weekend craft market. Nairobi Hotels seem expensive by comparison with many places I've stayed, but you can save a bit of cash by opting for the a la carte breakfast. Unless you have a massive appetite, you'll never justify the cost of paying for breakfast up front. The in house Indian restaurant is excellent.

Stayed January 2013, traveled on business
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Ask John-frae-Banff about InterContinental Nairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager Africa at InterContinental Nairobi, responded to this review
February 20, 2013
Dear John-frae-Banff,

Thank you for your feedback regarding our hotel during your recent stay. I am delighted to note that your experience at the Bhandini (Indian Restaurant) was pleasant.

It is our goal to consistently offer superior service and a memorable experience to all our guests.

I look forward to welcoming you back to InterContinental Nairobi.

Kind regards,


Karl Hala
Regional General Manager Africa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, District of Columbia, United States
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
39 helpful votes 39 helpful votes
“Decent stay at decent property”
4 of 5 stars Reviewed January 17, 2013

I dont know if you can give an accurate review from a one night stay but nonetheless here it goes. Apart from th security guards, luggage scanners and , metal detectors this place is very inviting lol this is Africa. Seriously, I found it to be warm and pleasant. It's a little dated and you can tell but the rooms were pretty clean, bed was soft, and the staff was very very nice and helpful. They will try to get every last dollar from you but if you understand that your in Africa and everything is negotiable you will be just okay. Ordered room service and the club sandwich was decent and very edible. I did not have time to check out the restaurant but I did grab a very nice cappuccino and a Kenyan Croissant ( kenyans make their croissants to be moist instead of crunchy, I actually think it's very tasty and really enjoyed it but if your used to crispy flaky croissants you may be disappointed, I certainly wasn't. Would I return here? Absolutely!!!

  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask dgirma1980 about InterContinental Nairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review
January 18, 2013
Dear dgirma1980,

We are very grateful for your kind remarks and that you have enjoyed your stay at InterContinental Nairobi. It has always been our goal to provide only the best quality services and facilities to our guests and it is gratifying to learn that our efforts are appreciated.

Once again, thank you and we are looking forward to your return visit.

Kind regards,

Karl Hala
Regional General Manager, Africa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, NC
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Pretty Standard but Nice”
3 of 5 stars Reviewed January 11, 2013

Stayed 2 nights here before going on Safari. Central Location which was convenient, but somewhat noisy. They did have a wonderful outdoor patio/bar area with a projection screen. Room was neat and clean and good sized. Overall a decent place to stay for a night or two.

  • Stayed March 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Adam P about InterContinental Nairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review
January 15, 2013
Dear Adam P,

Thank you for your feedback regarding our hotel during your recent stay. I am delighted that your experience at the Makuti Bar which is the outdoor bar was pleasant.

It is our goal to consistently offer superior service and a memorable experience to all our guests.

I look forward to welcoming you back to InterContinental Nairobi.

Kind regards,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“Great stay and excellent customer service”
4 of 5 stars Reviewed January 10, 2013 via mobile

I was here for 4days conference and enjoyed every single day and wish to go back for sure.The staff is great,lovly and hardworking.The rooms were quite luxurious with tasteful decor.The food was great and the hotel was quite stunning.The gym and spar are also excellent and on the highest level.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask KdKokoyo about InterContinental Nairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review
January 18, 2013
Dear KdKokoyo,

I am delighted to receive your feedback regarding your recent stay. It is our goal to consistently offer superb service and a memorable experience to all our guests.

It will be our pleasure to host you again during your future stays.

Kind Regards,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about InterContinental Nairobi

Also Known As:
Intercontinental Nairobi Hotel
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental
Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Region: Kenya > Nairobi
Amenities:
Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Luxury Hotels in Nairobi
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 
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