I stayed for 9 nights on a business trip in December 2012, and was perfectly satisfied.

The best things about the hotel are the poolside bar (great for enjoying Nairobi's cool evenings), the friendliness and helpfulness of the staff, and the food at the Indian restaurant.

It's not top top quality, for people used to the best first world hotels. My room wasn't completely clean (or ready) when I arrived, the room wasn't fully restocked each day (towels, shower gels, glasses - those sort of little things), and the gym is pretty basic (smelly!).

The food is good. There are enough options for a week or two - but after that its gets a bit repetitious. The breakfast buffet is good, with plenty of options.

I stayed for a night on 6-7 December . The check in was ok. I was guided to the lift, my room was on 5th floor. While on the lift , I pressed 5 , the lift doors opened on level 2, and then repeatedly tried to close, but could not, without any obstruction . I got off at level 2 and waited and used the 2nd lift.
My room location was just adjacent to the lift which was good.
Once in the room, I was not impressed by the furniture, I think it is 20 years old, the TV is still 20 inch CRT..
The bath room was clean but smelled of urine. Ughh..
The good thing was spotless towels, and linen , bed was also comfortable.
It was good view out of window if you look the green at a distance.
There is a super market within 500 meters, but the hotel staff did not tell me on asking , they said take a taxi. So I took s taxi and went to shopping around 6 km away.
The next day I discovered the nearby bazar near Hilton hotel.
So don't expect any wonders.

My wife and I stayed two nights in Sept 2012--one at the beginning and one at the end of a 16-day Overseas Adventure Safari in Kenya and Tanzania. [I didn't rate Value because I don't know how much our room cost.] The hotel curbside and lobby appearance were impressive. Security is a priority and appeared ample--huge barriers prevented vehicles approaching the front of the hotel until inside and underside inspection were complete.

Public areas were beautifully furnished and spacious. Our rooms were well decorated and clean. The king size beds were comfortable--eight pillows of different firmness and a fluffy duvet. Towels were thick and large. Toiletries were high quality.

Our first bathroom had a weak flushing toilet that took several flushes to clear the bowl. Our second bathroom had a water leak from the floor above that trickled down but maintenance people were quick to fix it.

The breakfast buffet was enormous and excellent.

I was pleasantly surprised when the front desk exchanged $US for Kenyan shillings at the going rate and no transaction fee.

On the last day of our trip, I asked the concierge to confirm our flights. He was pleasant and apologetic, but he was unable to do so because their computer network wasn't working properly. He said we could go to their business hub and use a computer (for a fee) to confirm our flight ourselves.

Having just left the intercontinental (in fact writing this as something to do in the airport)...The hotel is based more or less smack bang in the centre of the city, this means sadly that all the roads around the hotel are jammed with traffic that didn't seem to get any better regardless of the time of day, there is a major round about around the corner and the traffic lights usualy don't work. Saying that it is 30 minute from the airport on a good run, there is an intercontinental taxi service clearly signed as you exit the baggage collection area , try and book beforehand but I didn't and just showed my booking form and a taxi was there in 2mins and they charged it to my room aprox 2500 KS. I found ALL the staff very friendly and if you are a priority club member the free wifi worked a treat. If you need a taxi the concierge will get one for you and again it can be charged to your room for a small fee.my room on the 7th floor was large but a little bit tired, a saw a friends room on the 6th floor and his was much more modern so had been recently updated...I would say the lifts have a mind of their own and whatever the arrows indicate be prepared to wait a while and go up and then down ?? There are craft markets 5minutes walk away just ask the concierge (be prepared to get hassled..with a smile of course :-)