I stayed at the Intercontinental on Nov 5-6, 2012. The hotel i slocated at the heart of downtown Nairobi. It has a nice pool and a couple of good restaurants. the best one was the one by the pool. The rooms although a little outdated are very clean and the beds very confortable. The staff was very helpfull and even helped my party to hire a private driver for a day. Although they are places like restaurants, shopping, etc within walking distance, it is not wise to walk around at night. During the day it is ok but as the locals will tell you, Nairobi is not that safe of a place and robbery is a daily thing,

The location is good - being situated in the center of the city like Nairobi. However, that has its own hazards with the traffic snarls around the area.

The property is more than 40 years and surely is very dated in all aspects. The rooms, the restaurants and overall facilities need major overhauling in every respect - features, equipment, service delivery and upkeep.

Staff are friendly - WHEN THEY CHOOSE TO BE; otherwise, one is just a room # in this hotel which always is busy.

The Internet service is very flaky - as experienced in two recent visits and the standard answer is "that an upgrade is underway."

Unless there are reasons otherwise, there are better hotels in the city at a similar price.

The property is very old and while an attempt has been made to modernize the rooms, the overall hotel is not 5 star.
The beds are very comfy and the rooms large but not equivalent to other 5 star properties. The TV is very old and poor quality and the shower curtain and bath need a redo.
The staff are all very friendly and the breakfast buffet is good.
Cons are expensive wifi, old fashioned dining area and bathrooms.
Pro decent central location.

I am actually writting this from my room (318) today been 19 November 2012 and would like to advise you the quality of mt room is not remotely like the photos - room is shabby and worn out nothing like the photos on this link