A five night stay with honestly only one complaint/request: do something about your Internet. Business travelers need a reliable connection that ideally is free and not used as a cash cow that just can be milked forever. Time slots purchased that cannot be stopped by logging out are just ridiculous. A re-write of the software that manages time slots purchased is far over due.
The most important assets of the hotel, it's members of staff, are the reason why I'd come back any time. From check- in to porter, from room service to waiting staff in the lobby area, banquet manager, restaurant staff; all were efficient and very, very friendly.
A special request for a private table for eight was handled quickly and my party enjoyed a most enjoyable evening in a separately laid out room. Compliments for all those involved in arranging this at such short notice.
Most of our business meetings were downtown and we walked comfortably to those meetings. For our meetings in Upper Hill and Westlands we made use of the hotel chauffeur service which worked well at a reasonable cost.
A revamp of the old lady would be welcome as many parts of the hotel are getting dated and no longer meet the standards that go with the Intercontinental brand. As long as the hotel staff members keep up their standards and provide the service with their unique friendliness the hotel will be on my list, but please do something about your Internet.
- Official Description (provided by the hotel):
- InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more less
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- Also Known As:
- Intercontinental Nairobi Hotel Nairobi
- Nairobi Intercontinental