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InterContinental Nairobi: Traveler Reviews

5.0 of 5
City Hall Way | PO Box 30353, Nairobi 00200, Kenya
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InterContinental Nairobi
Ranked #25 of 80 hotels in Nairobi
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341 reviews from our community

Traveler rating
    61
    124
    94
    39
    23
See reviews for
Families
48
 
Couples
57
 
Solo
40
 
Business
166
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
London
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
“Service Distinction”
4 of 5 stars Reviewed July 31, 2012

Stayed at the ICH Nairobi for a couple of nights at the end of July 2012 and was impressed by it's convenient location, keen attention to distinction and above all the professionalism and excellent service provided by the staff. The hotel is indeed one of the older properties in Nairobi - I visited the hotel several times as a young lad in the 80s and 90s and returned as an adult and in my opinion it's stood the test of time.

The rooms are big (in comparison to IC hotels in Europe), very clean and well provisioned. I used the priority club check in facility in the lobby area and that was fast, efficient and they were expecting me. My experience of the service was therefore exceptionally good right from the start.

Being balanced and also rooting for this hotel to achieve even greater heights - think some aspects of the rooms (e.g. The TVs and bathroom are due an upgrade). Otherwise can't fault the hotel.

Overall I think you'd enjoy a Nairobi stopover here - and don't think the trip advisor rating at 22 in Nairobi fairly reflects the hotel's standards (having stayed at some of the higher rated properties as well...).

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by LondonTraveller05 for Nairobi
Ask LondonTraveller05 about InterContinental Nairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review
August 8, 2012
Dear LondonTraveller05,

We truly appreciate your comments on Trip advisor and there is no better motivator than the praise of a happy guest. It is great to hear that you value us as your pick of best hotel in Nairobi.

Thank you for taking the time and sharing your opinions with us.

We look forward to welcoming you back at InterContinental Nairobi, Kenya’s Best City Hotel

Warm regards,

Karl Hala
Regional General Manager, Africa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
48 reviews 48 reviews
43 hotel reviews
Reviews in 42 cities Reviews in 42 cities
15 helpful votes 15 helpful votes
“Nice rooms but feels dated and service needs to improve”
3 of 5 stars Reviewed July 25, 2012

Very high price point for this hotel, especially the breakfast which is average but very expensive. The room was well appointed, clean and spacious, but the bathroom felt dated. Staff are friendly and they try hard but service at front desk is extremely slow (and several colleagues had errors on their bills). The slowness of the service at the restaurant at lunch was really unacceptable considering that it was quite empty. The bar area isn't very atmospheric as it's effectively part of the lobby. I think that there are better hotels to stay at for this price in Nairobi.

  • Stayed May 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask intrepidgirlLondon about InterContinental Nairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review
July 27, 2012
Dear intrepidgirlLondon

Thank you for taking the time to write your review regarding your recent experience at the InterContinental Nairobi.

I am very pleased to know your wonderful comment about our well appointed, clean and spacious rooms.

I would also like to thank you for your feedback regarding the bathroom as well as your review on our front desk, restaurant and bar. Your willingness to share your thoughts with us is genuinely appreciated, as we rely on you, our valued guest, to let us know how we are doing and how we can better meet your needs. Your comments will be shared with our entire team to help us improve and make InterContinental Nairobi a leader in excellence.

We look forward to welcoming you back in the near future.

Regards

Karl Hala
Regional General Manager, Africa
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Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“great stay”
5 of 5 stars Reviewed July 24, 2012

everything was perfect,the bed was too soft and comfy, the pillows were great,the service was first class,the food was too good.i would definately visit again,the employees do a great job in welcoming the guests and make u feel at home.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask belzo8 about InterContinental Nairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Hala, Africa at InterContinental Nairobi, responded to this review
July 31, 2012
Dear belzo8,

Thank you for taking the time to post such a wonderful review on Trip Advisor from your recent stay with us at InterContinental Nairobi. I was so pleased to read that you enjoyed your stay and I sincerely appreciate you complimenting our facilities.

I do look forward to welcoming you back soon.

Sincerely,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
55 helpful votes 55 helpful votes
“Not Modern, but it still fits the bill for business”
4 of 5 stars Reviewed July 23, 2012

I stayed at the Intercon in Nairobi while there for 10 days.

The hotel is not modern - it seems like an older one but it is very well kept up. The decor is old fashioned (dark woods, etc).

I stayed on the club floor and they had all the amenities that make that worthwhile - private reception and concierge, private lounge on the club floor, cocktail hour and breakfast served there, etc. Everything was basically up to the Intercon standard, so I had no reason to find fault with anything.

Room service was fine - expensive but good and prompt. Service was fine and also fully up to the intercon standard.

The location is excellent if need to be downtown by the city hall - I was working in Upper Hill so it was about five minutes to my office in a hotel car.

Recommend this without any reservation

Room Tip: get a room on the club floor with lounge access.
See more room tips
  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Markie_Mark115 about InterContinental Nairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review
July 25, 2012
Dear Markie_Mark115,

Thank you for taking the time to write a most complimentary review about your recent stay at InterContinental Nairobi.

I greatly appreciate your kind words of recommendation for our hotel. I am also happy to know that you enjoyed the added benefits that are available at the Club InterContinental lounge.

We do look forward to the opportunity of welcoming you back to the hotel in the near future.


Best Regards,

Karl Hala,
Regional General Manager, Africa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Bucuresti, Romania
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
Reviews in 27 cities Reviews in 27 cities
56 helpful votes 56 helpful votes
“good location good price and good service”
4 of 5 stars Reviewed July 20, 2012

the hotel is well done equipped , the service is good and the food is excellent

  • Stayed August 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Isaac K about InterContinental Nairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review
July 25, 2012
Dear Isaac K,

Thank you for taking the time to write your experience at the InterContinental Nairobi, and thank you for choosing our fine Hotel for your stay.

We are glad that you have had a wonderful experience here with us. We are committed as usual to put all our efforts to extend best services to our dear clients.

Hope to see you again here at the InterContinental Nairobi

Best regards

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Nairobi

Also Known As:
Intercontinental Nairobi Hotel
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental
Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Region: Kenya > Nairobi
Amenities:
Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Luxury Hotels in Nairobi
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 
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InterContinental Nairobi
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